Manager, Data Centre Engineering - UK

Key Responsibilities

• Successfully manage all aspects of shift projects, including solution, coordination of resources, vendor negotiation, project execution, and communication.
• Manage and approve work schedules and time off requests while upholding 24/7 coverage requirements.
• Oversee the performance of his/her team.  Leads in a way that encourages others to give their very best.
• Conduct employee reviews and set clear and defined goals.
• Provide consistent, timely employee performance feedback with a focus on employee development.
• Conduct on-boarding with new employees.
• Troubleshoot electrical and mechanical data center infrastructure enabling the quick identification of root cause solutions to technical problems.
• Communicate technical activities relating to the facility, its assets, and their operation to relevant parties.
• Facilitate Root Cause Analysis (RCAs) to ensure the recurrence of issues or incidents are eliminated.
• Approve step-by-step methods of procedure (MOPs) for critical maintenances.
• Develop and document step by step Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) to drive the consistency of operation and quickly respond to incidents to return equipment to operation.
• Manage the scheduled maintenance of electrical, mechanical, life safety and monitoring equipment.
• Approve detailed maintenance plans in accordance with Rackspace Technical Change Management guidelines.
• Oversee and be proficient with the monitoring equipment and other critical systems.
• Effectively lead Incident Management efforts communicating the status to all levels and resolving the issue in a timely fashion.
• Review building logs and maintenance records on an ongoing basis and undertake visual checks and tests of all electrical, mechanical, life safety and monitoring equipment.
• Supervise external contractors undertaking specialized maintenance and inspections to ensure the quality of work is maintained.
• Adhere to company security policies and procedures, including health and safety, and local governing requirements as directed.
• Ensure meticulous 5S and housekeeping practices are upheld.
• Oversee team communication which includes communication amongst themselves, other shifts, other departments, and leadership.

Key Performance Indicators

• Effective project management leads to the successful completion of shift projects.
• Performance improvement or risk mitigation leads to improved data center uptime resiliency.
• Proficient trouble shooting and problem solving capabilities leads to accurate and timely resolution of technical events and root cause identification.
• Detailed and accurate methods of procedure (MOP) lead to the successful completion of critical maintenances.
• Detailed and effective SOPs lead to the efficient and reliable performance of the infrastructure operation.
• Following established EOPs the shift is able to return critical equipment to service providing 100% customer uptime.
• Clear, concise and accurate technical communication of facility related events is delivered to the shift.
• Effective Incident Management allows leadership to maintain confidence in the Data Centre and Engineering team.
• Record keeping of activities is kept 100% up to date and accurate.
• Planned maintenances are completed within the associated window and in accordance with the predetermined process.
• Shift assigned Data Center engineering spaces are clean and organized with specific areas demarcated for all moveable items.
• Ability to work independently, manage priorities, and maintain a high level of attention to detail.
• Ability to prioritize work in a fast paced, high-pressure environment.
• Regular logging activities are kept 100% up to date and accurate.

Requirements

• Experience of managing and leading a team of Data Centre Facility Engineers
• Previous experience with the electrical, mechanical, life safety and monitoring equipment maintenance within data centre or other critical environments
• Electrical or Mechanical engineering qualifications
• Advanced knowledge of HVAC, HV and LV switch boards, Transformers, Chillers, BMS (Trend), Fire Alarms, Sprinkler systems, UPS, Lead acid batteries, RACU HV Generators PDUs and RPPs and PLC Network Systems
• Capable of communicating at all levels under pressure
• Ability to problem solve and drive root cause analyses.
• Ability to work effectively and collaboratively in a team environment
• Ability to work unsupervised
• High Voltage qualification/current or expired for UK applicants.
• Knowledge of Health and Safety at work acts, ie method statements, risk assessments.
• IT literate
• Proficient knowledge in the use of Microsoft Office
• Knowledge and experience with preventive maintenance tools & forecasting
• Knowledge of Building Automation and Power Management Systems.
• Knowledge in accessing and managing Work Permits and Risk Assessments.
• Demonstrated ability to consistently provide FANATICAL support.
• Due to the 24x7 operation of the facility, must be able to work a flexible work schedule. May include nights, weekends, and holidays.  

Main Contacts (external/internal)

• Data Center Engineers (daily: direct reports)
• Data Center Senior Engineer (daily: direct manager)
• Data Center Engineering Manager (weekly: manager)
• Data Center Operations Shift Lead (weekly: interdepartmental counterpart)
• External Contractors (varies : supervision and oversight of works undertaken)