Description
At R3 our vision is a world where value moves freely, and business is done safely. Our mission is to enable an open, trusted, and enduring digital economy. We are a scale up with a startup’s grit. We encourage a workforce where no idea is too small, and no two days are the same.
R3’s Professional Services is comprised of innovative problem-solvers and strategic, fast-moving engineers and consultants who collaborate with customers to solve their challenges and build business solutions. As part of the post-sales organisation, Professional Services is responsible for driving successful customer outcomes through supporting the design, build and deployment of solutions. This team provides you with the opportunity to solve real-world business and technical challenges with large global corporates, banks and start-ups across many industries – Financial Services, Real Estate, Energy, Digital Assets, Identity and Healthcare.
Responsibilities:
- Liaise with customers to try and fix issues
- Provide an initial single point of contact for incoming technical issues related to R3 products and applications
- Respond to customer issues across the product line within response time SLAs
- Conduct daily operations - including team operations, process improvement and information sharing
- Ensure all support requests (no matter how small) are ticketed, and all investigation progress is added
- Take part in handovers to other teams in different geographies as required.
- Ensure customers are updated regularly and frequently with the investigation progress of 1st Line tickets
- Ensure all operational processes defined by the firm are followed and respected.
- Constantly strive to identify and implement improvements to the team's technologies, processes and methodologies
Key Skills Required:
- Customer-facing solid skills with a proactive can-do attitude.
- Essential networking investigation (e.g. connectivity issues, network traces)
- Familiarity with operational monitoring tools
Advantageous Skills & Experience:
- Experience working on enterprise development projects
- Understanding and experience with Incident Management processes
At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.
Please note that this role is based in Abu Dhabi, in order to apply for the role you will need to be a UAE national.
R3 is a leading enterprise technology firm specialising in digital solutions for regulated financial markets. Our technology enables financial markets to operate with greater efficiency, transparency and enhanced connectivity. Our focus is on progressing markets and fostering an open, trusted and enduring digital economy.
R3ers center around our core values – Collaborative, Ownership, Bold and Customer First – as a result our flagship DLT platform, Corda, and R3 Digital Markets product suite is trusted by the world’s leading financial market infrastructures (FMIs), exchanges, central banks and commercial banks.
R3 is proud to be an equal opportunity workplace. We are a diverse and inclusive team that supports all ethnicities, races, genders, sexual orientations, origins, disability and veteran status and cultures. At R3, we’re committed to fostering an environment where individuality–not conformity–is embraced and valued because we believe our collective differences are what make us better together. For more information, visit www.r3.com or connect with us on Twitter or LinkedIn.
If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV/resume. We’re always interested in meeting bold, collaborative people who are excited to work with us.
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