Client Implementation Project Manager II

Location: This position is located at our Dublin, OH campus with hybrid flexibility.    

Who we are   

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.    

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.     

About the role   

The Client Implementation Project Manager II has complete project accountability by owning the entire implementation project lifecycle of new client implementations from the project kick-off through the implementation effective date and hand-off to operations.   This position serves as the primary point of contact for the client and is responsible for an efficient implementation, demonstrating product knowledge, achieving the highest level of quality, and end-user satisfaction driving results in key business processes.  This is a cross-functional role requiring collaboration and ownership across internal and external teams regarding the requirements gathering, project planning, implementation, and successful deployment phases of various new and existing products. The Client Implementation Project Manager II is responsible for the implementation of new clients with medium to high level of complexity, new products and/or new payer partners.    

What you’ll do   

• Lead the overall implementation with the client, consultant, external vendor partners, and all internal teams. 
• Responsible for the implementation of new clients with a medium to high level of complexity, new products and/or new payer partners. 
• Responsible for maintaining and updating the implementation project plan, RAID log, status reports and other implementation project artifacts. 
• Define the requirements and scope of the client implementation. 
• Responsible for leading internal and external cross-functional meetings. 
• Work closely with all internal teams to ensure all systems are setup, configured, and tested prior to handing-off to the client. 
• Evaluate, address and/or escalate client implementation issues to ensure timely resolution. 
• Serve as the SME during the implementation.  
• Present at the Executive Leadership meeting as needed. 
• All other duties as assigned.

What you’ll bring   

• Bachelor's degree required
• 5+ years of experience in project management, product implementation and deployment 
• Experience managing multiple medium-large, complex projects
• Account Management and/or Healthcare/Insurance Implementation experience desired
• Outstanding project management skills: organized, attention to detail, ability to manage multiple projects
• Excellent interpersonal skills; highly invested in developing strong relationship with customers and colleagues 
• Proactive and sensitive to client needs
• Strong communication skills, both written and verbal
• Experience presenting to executive sponsors, clients, and all levels of management
• Flexibility and the willingness to adapt to meet the needs of the team and clients
• Ability to collaborate with cross-functional teams
• Ability to work in a fast-paced environment and delivery against strict deadlines
• Proficient with Microsoft Office tools
• Strong familiarity with project management software tools, methodologies, and best practices
• Protect and take care of our company and member’s data every day by committing to work within our company ethics and policies
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. 
• Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. 

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