Senior Technical Support Engineer

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Support  Engineer - Security Applications acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys world-class support, and is technically motivated.

Qualifications
The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge.
Should have previous experience in a Technical support role, and must be able to adapt quickly to any technical challenge. 
Must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. 
The candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. 
Applicants should have a deep understanding of network services and how they work from a protocol/configuration level. 

Required:
1-2 years of experience in a technical support role.
Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
In-depth TCP/IP understanding.
LAN/WAN infrastructures.
Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
Outstanding troubleshooting and analytical skills.
Excellent written and verbal communication skills.
Bachelor of Science, preferably with a major in Computer Science or equivalent experience

Preferred:
Experienced with packet capture review and diagnosis.
Previous API support and Regex knowledge.
Understanding of scripting languages like Bash, Python, Powershell, etc.
Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
Oracle and Microsoft SQL knowledge is desirable.

CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
Willing to work in rotational work hours.