Linux BSP Staff Engineer - TAM

Company:

Qualcomm India Private Limited

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

General Summary:

Job Overview:

The Technical Account Manager (TAM)/Field Application Engineer(FAE) is an engineering role coordinating all aspects of technical support assigned to the customer programs and is the primary communication channel with customers for technical topics during pre-sale , development , pre & post production . TAM/FAE will be responsible for end-to-end technical support throughout IOT customer/OEM project lifecycle. In TAM role the individual will support customers and manage all aspects of customer programs. Align customer schedule and launch plans with QC software release schedule. As the account management lead, drive customer training needs, design reviews, technical support, and issue escalation with Qualcomm Customer Engineering , PDM and development/test teams. Must be able to define/understand customer technical requests and deliver to internal teams for appropriate execution. Will be interfacing with Business Development/Product Marketing team to understand project time-to-market and achieve customer’s goal. TAM provides regular updates of customer project status to the upper management and all stakeholders. Good communications skills at all levels, being initiative-taking to interact with customer and internal global team are advantages. The TAM closely tracks customer priorities, schedules, and mobilizes the required expertise calling on HW/SW application engineers, R&D, Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered

The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance , Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management.

Responsibilities:

• Identifies customer problems and recommends solutions.
• Performs root cause analyses on customer problems to identify underlying issue.
• Participates in adapting Qualcomm software to customer platforms and processes.
• Works with development team to customize Qualcomm software to meet customer requirements.
• Leading and coordinating engineering resources in resolving complex technical issues.
• Hosting conference calls to facilitate experts’ interaction between the Customer and Qualcomm organizations.
• Work with customer to understand the requirements details, work with engineering and Product teams and prepare development plan.
• Assessing complex technical issues arising from customer product developments
• Providing Technical support to business development.
• Acts as a technical resource in select areas of expertise.
• Create bridge between customers and Qualcomm to facilitate timely and quality problem resolution of customer products. 
• Build strong relationship with customers (OEM/ODM) and deep involvement in the technical execution of the projects.
• Negotiating, establishing, and managing effective technical support activities & plans towards customers satisfaction
• Tracking customer program schedules and priorities, risk management.
• Proactively identifies complex customer problems and recommends solutions that meet customer needs.

Minimum Qualifications
 

• Bachelor’s degree in engineering, Information Systems, Computer Science, or related field.
• 7+ years Software Applications Engineering or related work experience.

 

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
Master's degree in Engineering, Information Systems, Computer Science, or related field and 3+ years of Software Applications Engineering, Software Development experience, or related work experience.
OR
PhD in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

• 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
• 1+ year of experience with debugging techniques.

Preferred Qualifications
 

• 10+ years Software Applications Engineering, Software Development experience, or related work experience.
• 10+ years’ experience with debugging techniques in IOT industry
• Solid understanding of the BSP, device drivers, system software, RTOS etc.
• Proven analytical and critical thinking skills.
• Ability to simultaneously support multiple projects and to work across functions.
• Collaborator with a successful track-record of working inside diverse global organizations.
• Leadership, communication, and reporting skills
• Problem solving, teamwork, and interpersonal communication skills are essential.

Applicants: If you need an accommodation, during the application/hiring process, you may request an accommodation by sending email to accommodationsupport 

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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