Prove (formerly Payfone)

Staff Site Reliability Engineer

Remote US
USD 150k - 210k
React AWS

We're Hiring!

About Prove 

Prove Identity, Inc. (Prove), formerly Payfone, Inc., is the modern way for businesses to enable their customers to prove their identities with just a phone. We offer phone-centric solutions that enable our customers to acquire new consumers and engage with their existing consumers by removing friction while bolstering security and enhancing consumer privacy and consumer choice. Our solutions are used by more than 1,000 businesses across diversified industries, including banks, financial services, healthcare, insurance, and e-commerce. For the latest updates from Prove, follow us on LinkedIn.
As we continue to scale our company, we are looking for people who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly and make intelligent decisions. The work is challenging and requires not only smarts, but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together.   
Prove has big plans; we’re excited and optimistic about the future. If this sounds like a career for you – come check us out.

We have been busy at Prove in the last couple of years, migrating our infrastructure to the cloud as we scale very fast as a team and as a company. Currently, we have different products in different stages. Some are being migrated right now, some are new products being built cloud native, some have been recently migrated and are undergoing modernization. We have also been scaling the team, in the last year the SRE/production operations organization has grown from 5 to 15+ people across different teams. We build, run and support infrastructure for both existing products and new products being built by the Software Development teams.

With all that recent change, we are now focusing on standardizing and optimizing practices and processes, changing the culture and introducing Site Reliability Engineering concepts into incident response, being on-call, collaboration with Development teams, focus on observability, improving tooling etc

We collaborate closely with a 24/7 NOC team that proactively monitors our services and manages customer communications and status reports. We work to provide them with quality monitoring and documentation so that we can together keep our services healthy and our customers happy.

At scale our SRE team is also responsible for Platform Engineering, designing solutions and building reusable cloud infrastructure IaaC modules.

The SRE team is partly in the US, we are growing our team in Ireland and we collaborate closely with the US folks as one team. We are now looking for a SRE Manager to consolidate and grow the SRE culture at Prove.

The Principal Site Reliability Engineer will develop and support a cloud platform in Prove’s cloud efforts across three different environments powering the next generation of mobile identity certainty. Leveraging your knowledge and passion for excellence you will help lead a team to deliver well-designed cloud infrastructure that is fault-tolerant, scalable, and reusable platform. 

What You Are Accountable For

The Principal Site Reliability Engineer is expected to:

  • Lead projects to find innovative solutions to challenges.
  • Collaborate with senior leaders on strategic planning (e.g. resourcing, roadmap creation and execution).
  • Maintain, enforce, and provide input on processes to ensure infrastructure is maintained to be fault-tolerant, scalable, and reusable. 
  • Collaborate in cross-functional teams, both technical and non-technical.
  • Promote and cultivate ownership of design, execution, and deployment of product features.
  • Ability to react quickly to changing customer and business needs.
  • Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership.
  • Exhibit a strong passion for learning our products and markets through in-house and external training.
  • Strong technical background to guide Prove to take its existing cloud platform and reuse it in other critical areas of the business.

What We Require

  • 3 to 7 years of cloud engineering experience in AWS
  • Demonstrated experience in migrating on premise installations to one running in the cloud. 
  • Experience in a high-growth tech startup growing from $50m - $200m in ARR
  • Experience working in rapidly growing teams (5 cloud engineers to 10+) 
  • Strong experience in working with developers in a SCRUM
  • Experience with in-person, remote, and offshore teams
  • College or University Degree
  •   Flexibility working hours required as this role will require you to work with the US team.
The salary range for this role for Denver, Colorado only is $150,000-210,000. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
This position is eligible to participate in the annual incentive program.  Prove’s Benefits include but are not limited to:
-Excellent health, dental, and vision insurance that begins on your first day of employment
-401(k) plan with company match
-Unlimited vacation time 

Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.

"Notice to External Recruiters and Staffing Agencies
Prove does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Prove hiring managers, or by other means will be considered gratis and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired.  Fees will be paid ONLY where an external recruiter has an executed service contract in place with Prove and resumes have been solicited by our Talent Acquisition team in connection to a specific job opening.
This position description should not be considered the final description of the position. It should be assumed that we would, to some extent, structure responsibilities in accordance with the successful candidate’s capabilities and changing business conditions.
Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics.
Prove (formerly Payfone)
Prove (formerly Payfone)
Cyber Security Identity Management Information Services Information Technology Mobile Software