Sr. Customer Solutions Engineer

Our Customer Solutions Engineers are expected to work hand-in-hand with the product, sales and customer to implement Plume’s cloud based services across a wide scale network. This job
requires close coordination with the sales team to find innovative ways to solve customer pain points and smoothly enable adoption of the Plume services platform for many customers around
the world. Plume uniquely provides opportunities for technical sales engineers to be involved in the entire full technology stack, including modification of low level driver code, massive big data
processing and analytics, and a beautiful end customer mobile app experience. Most of our transactions with customers focus on cloud based service deployments and outstanding end
customer experience through our mobile app.

Primary Responsibilities:

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers
• Confer with customers and engineers to assess equipment needs and to determine system requirements
• Collaborate with sales teams to understand customer requirements and provide sales support
• Help clients solve problems with installed equipment
• Recommend improved process or services to customers, showing how changes will lower costs or increase production
• Help in researching and developing new products based on customer specific needs
• Provide prompt local and remote support for Proof of Concept (PoC), lab & field trials and deployment ramp up for CSPs and retail partners
• Coordinate and implement CSP product installations and integrations by understanding and documenting customer requirements in advance system evaluations
• Understand business requirements involved with technical account strategy
• Research and stay up to date on the most recent industry standards and trends, emerging technology in network and server engineering, and have fundamental understanding of the principles of networking and cloud architectures
• Author technical documentation for the Communication Service Providers
• Conduct workshops, presentations, meetings on-site with customer

Qualification Requirements:

• Minimum of 10+ years related experience working with network, security and/or web technologies as a Sales Engineer
• BS/BA or equivalent work experience
• In-depth industry knowledge and understanding of SDN and wireless technologies, solutions and product offerings preferred
• Advanced written and oral communication skills in English and Japanese
• Ability to travel >70% of the time
• Hands on experience in configuration of software and hardware including systems, cloud services and networking equipment
• Experience working with large entities deploying large scale SaaS networks to millions of end points
• Track record of developing and maintaining communications in a cooperative and professional manner with all levels of staff and customers