Senior Platform Engineer

Role Overview

This is a technical Engineer role where you will gain an understanding of our payment solutions for the Retail & Hospitality Industries, including a deep knowledge of the specific transactions and payment flows.

The role will involve liaising with our development teams and the integrator, understanding and documenting the requirements, architecting a solution, working with both the integrators’ and our in-house developers to create the solution.

The goal of this role is to support the Development team by analysis tickets which are raised to the development team. So that everything can be sorted out and investigated before those tickets reach the dev team.

What you will do 

• Maintain a good technical understanding of Planet payment products and solutions
• Understand end-to-end testing of the payment solutions and raise defects to the relevant development department
• Support the 3rd party integrator’s technical resources on a regular basis during there development of the Integration.
• Perform validation testing on our Acquiring platform when needed
• Advise on technical aspects and working with a variety of systems
• Attend meetings and calls with both internal and external parties and provide technical advice to all
• Have the ability to read and understand technical specifications, including architecture diagrams, payment flows and protocols
• Work in a collaborative manner with the Solution Engineering team and assist colleagues as required and help alleviate acute resource constraints, or project sprint cycles
• Work on technical tickets raised when investigations are required.
• Analysis and prioritize InTake ticket based on the  understanding of the urgency.

The role requires a wide scope of technical knowledge and ability to apply this knowledge in different circumstances when solutions are needed fast.

Who you are

• Technical/scientific university degree or equivalent
• A minimum of 5 years of experience in a technical payments environment
• Experience of working with an international POS system provider is desirable

• Good understanding of operational flows of Hospitality, Retail and Food and Beverage environments
• Excellent analytical and pro-active, ability to work unsupervised and under pressure
• Be willing to learn new POS systems and their configuration
• Good communication and user document writing skills (English mandatory)
• Pro-active and well organized attitude in all areas
• Skilled multi-tasker able to prioritize multiple tasks maintaining overview and focus
• Credit Card Industry Skills (EMV, PCI regulation, ISO8583)
• Databases: SQL
• MS Windows workstation all versions
• MS Server all versions
• Bash and Regex scripting
• Batch File and Power Shell programming
• Network and communication: TCP/IP, SSL, TLS, HTTP, HTTPS, Serial
• UML (state charts, use cases, activity and sequence diagrams) 
• Software development lifecycle, Software testing lifecycle
• Programming experience using a high level language would be considered an asset.
• MS Office and Tools (Visio, Project)
• Fluent in English