Sr. Site Reliability Engineer

 

About the Role:

As a Sr. Site Reliability Engineer (SRE) in PitchBook’s engineering division, you will be creating and evolving systems to automatically run our suite of products and services reliably and consistently. As part of a team of site reliability engineers and platform engineers and in conjunction with group leadership, you will help define service level objectives (SLOs) that determine success and build systems to achieve those objectives. 

You will utilize your strong background in deploying, managing and maintaining production systems, working with developers to operate and monitor large-scale services with complex distributed systems and data integrations. You will incorporate observability tools (monitoring, telemetry, tracing, alerting), perform incident management, conduct root cause analyses, eliminate single points of failure, build reliability and redundancy into our infrastructure, establish and test our recoverability, mitigate failures and do all of these things through automation and tools.

As a Sr. SRE, you will take independent responsibility for building and managing large subsets of our systems. You will help build our best practices for infrastructure-as-code and your code will exemplify our quality controls. You will mentor and train other SREs, platform engineers and software engineers in reliability topics. 

Your ability to collaborate with colleagues, exhibit poise and adaptability in stressful situations, communicate effectively and build resilient systems that can be consistently relied upon will be critical to your success. You will solicit feedback, learn constantly, engage others with empathy and help create a culture of belonging, teamwork and purpose.

If you love building customer-centric solutions, strive for excellence every day, are adaptable and focused and believe work should be fun, come join us! 

 

Primary Job Responsibilities:

• Establishes service level objectives (SLOs), error budgets and service level indicators (SLIs) as success criteria that our systems and processes consistently meet or exceed these targets
• Builds recoverability into our services and systems, including disaster recovery (DR), backups/recovery and incorporation of multi-AZ multi-regionality into cloud constructs
• Manages connectivity (CIDRs, VPCs, Subnets), latency and availability across distributed systems
• Establishes clustering and load balancing techniques for high availability and scalability in containerized cloud-native environments
• Builds observability systems and services (monitoring, telemetry, tracing) for reuse in our platform architecture, creating alerting for fault identification and building dashboards for metrics
• Operates and continuously improves our services’ reliability, scalability, performance, security and uptime
• Learns constantly, including in available cloud-managed services (PaaS/SaaS/IaaS), libraries, frameworks and platforms (commercial and open-source)
• Participates in the company’s application of Agile, Lean and principles of fast flow to engineering department efficiency and productivity and owns certain tasks in process automation to achieve fluidity

 

Skills and Qualifications:

• B.S. in Computer Science, Software Engineering or related (M.S. Preferred) 
• 5+ years of experience building and maintaining Linux/UNIX-based systems, primarily in cloud environments (preferably GCP & AWS)
• 3+ years experience in a Reliability Engineering, DevOps, or infrastructure role, where infrastructure-as-code tools (e.g. Terraform, Puppet, Ansible, Chef) were used as a primary job function
• 4+ years of experience coding in an object-oriented language, such as Java, Python, Go or Kotlin
• 2+ years of experience with containers and orchestration platforms, including Kubernetes and Docker
• Deep knowledge of infrastructure systems, networking and security, including in a cloud environment
• Experience owning operational reliability, scalability, recoverability (backups, disaster recovery, failover) and capacity planning
• Experience performing operational activities including batch processing, system backups, maintenance, monitoring and providing first-tier on-call support and being part of a 24/7 response team
• Experience with distributed, scalable microservices and event-driven architectures
• Experience with data storage, replication, caching, and search technologies, such as PostgreSQL, MySQL, MS SQL Server, Amazon RDS, GCP CloudSQL, Redis, Elasticsearch and Lucene/Solr
• Holds at least one professional certification in AWS or GCP (DevOps or SysOps Engineer preferred) 

 

Benefits + Compensation at PitchBook:

Physical Health            

• Comprehensive health benefits
• Additional medical wellness incentives 
• STD, LTD, AD&D and life insurance

 

Emotional Health 

• Paid sabbatical program after four years
• Paid family and paternity leave 
• Annual educational stipend
• Ability to apply for tuition reimbursement
• CFA exam stipend 
• Robust training programs on industry and soft skills 
• Employee assistance program
• Generous allotment of vacation days, sick days and volunteer days 

 

Social Health 

• Matching gifts program
• Employee resource groups
• Subsidized emergency childcare  
• Dependent Care FSA
• Company-wide events
• Employee referral bonus program  
• Quarterly team building events

 

Financial Health 

• 401k match
• Shared ownership employee stock program 
• Monthly transportation stipend  

 

*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

 

Compensation

• Annual base salary: $115,000-$207,000
• Target annual bonus percentage: 10%

 

*Starting pay will be based on several factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be different ranges for candidates by location.

 

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It’s our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning and reflecting on what we’ve heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

 

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

 

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