Your way to impact:
- Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.
- Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.
- Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process, and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
- Be proactive in suggesting permanent solutions for various site related issues.
- Identify opportunities for engineer productivity improvements or directions and evangelize them successfully.
- Work well within a team and contribute effectively to the success of those that you interact with regularly.
Your day to day:
- Triage and troubleshoot issues for PayPal products and applications on the live site.
- Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Work with Site Operation, Command Center, Partner and technical teams to address sites issues.
What do you need to bring:
- Excellent problem-solving skills
- Experience in developing, troubleshooting/debugging complex multi-tier applications
- Experience in operational detection/monitoring activities and exposure to P0/P1 incident management activities
- Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Interact and participate with the various PD organizations in forums such as conferences and workshop.
- 2+ years of software development experience in Java
- Experience with SQL, Tableau, Unix/Linux, Git, Jira, Service Now
- Scripting languages (Shell, Perl, Python, Javascript) a plus
- Strong verbal and written communication skills
**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
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