Software Engineer - Full Stack

What you need to know about the role- We have an immediate need for a software engineer with experience in the payments’ ecosystem. You will be responsible for quickly and accurately triaging reported production issues. You will partner with our customer, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality. This role includes a week-long on-call shift once per month to ensure 24x7 support. . Meet our team - Payments Engineering Data Excellence is a 24x7 dedicated triage and live-support team responsible for over 1 billion transactions per month supporting PayPal, Braintree, Venmo and over 70+ external ecosystem partners. This team triages over 300+ issues per month ensuring that the proper team is engaged for service restoration. We operate the world's best payments platform supporting bank, card, rewards, and PayPal balance transactions utilizing an extensive worldwide network of external real-time payment processing partners.

Your way to impact  -

Every day we come to work looking to develop innovative solutions that deliver high customer value on a scale. If you are excited about solving hard problems for our customers, working with a passionate and dedicated engineering team, and are focused on constant improvement as an engineer then please apply!
 

Your day to day -

• You will be responsible for quickly and accurately triaging reported production issues.

• You will partner with our customer, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality.

• This role includes a week-long on-call shift once per month to ensure 24x7 support.

What do you need to bring-

• Development experience in Java, C++, APIs, Services

• Ability to design, code and test tools to support the Live Ops/Support function

• Collaboration experience with engineers, managers, and operations teams

• Ability to drive communication with external partners, processors, and vendors

• Analysis of existing monitoring and alerting for completeness and accuracy

• Serve as an escalation point for production issues

• Ability to drive issues to resolution

• Willingness to share on-call responsibilities

• Experience with ticketing software such as ServiceNow and Jira

• Payments or financial industry experience

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.