Software Engineer

What you need to know about the role Credit Engineering Team is a 24x7 Global live support team looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills, and strong customer focus. A strong sense of ownership of the application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and within a team. Meet our team PayPal is the faster, safer way to pay and get paid online, via mobile devices and in store. The service allows people to send money without sharing financial information, with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With more than 184 million active accounts in 200 plus markets and 26 currencies around the world, PayPal enables global commerce.

Your way to impact

Take your technical skills to the next level with the Credit Engineering team at PayPal.  This team is responsible for responding to any critical live issues.
Your day to day

• Triage and troubleshoot issues for PayPal Credit products and applications on the live site.
• 2nd level support for live site production issues.  Provide initial triage and response to unknown issues/incidents and engaging additional resources/teams as needed.
• Triage and troubleshoot issues for PayPal products and applications on the live site.  Identify exposures and mitigation plans ranging from making customers whole to working up stream to identify root cause drivers of production issues, customer impacts.
• Prioritize solutions based on impact to the customer, business, legal/compliance. As needed, develop, and implement immediate stop-gap fixes for short term solution for short term solution, and responsible for internal communications of impact.
• Coordinate postmortem on P0/P1 incidents to identify root cause and assign action items for preventative measures to team/s owners to develop long term solutions.
• Work with product development teams and various business groups, and vendors to prioritize, identify and develop solutions, and support reliability and support improvements.
• Work with Site Operation and Command Center teams to address sites issues.
• Independent problem-solving skills to troubleshoot and resolve live critical issues.
• Weekend and after-hours support, on a rotating schedule, is required.
  
  What do you need to bring
• 1+ years Live L2 Production support experience or equivalent 
• Excellent problem-solving skills
• Experience in developing, troubleshooting/debugging complex multi-tier applications.
• Experience with SQL, Stored Procs
• Experience with Unix/Linux
• Scripting languages (Shell, Perl) a plus
• Experience with Github a plus
• Experience with monitoring/alerting Tools (Splunk, Signal FX)
• Experience with JIRA, Service Now
• Basic shell scripting
• Strong verbal and written communication skills
• Familiar with basic Javascript
• Basic Java, Python, C++ coding skills
  **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.