Your way to impact
Take your technical skills to the next level with the Credit Engineering team at PayPal. This team is responsible for responding to any critical live issues
Your day to day
- Triage and troubleshoot issues for PayPal Credit products and applications on the live site.
- 2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents and engaging additional resources/teams as needed.
- Triage and troubleshoot issues for PayPal products and applications on the live site. Identify exposures and mitigation plans ranging from making customers whole to working up stream to identify root cause drivers of production issues, customer impacts.
- Prioritize solutions based on impact to the customer, business, legal/compliance. As needed, develop, and implement immediate stop-gap fixes for short term solution for short term solution, and responsible for internal communications of impact.
- Coordinate postmortem on P0/P1 incidents to identify root cause and assign action items for preventative measures to team/s owners to develop long term solutions.
- Work with product development teams and various business groups, and vendors to prioritize, identify and develop solutions, and support reliability and support improvements.
- Work with Site Operation and Command Center teams to address sites issues.
- Independent problem-solving skills to troubleshoot and resolve live critical issues.
- Weekend and after-hours support, on a rotating schedule, is required.
What do you need to bring
- 1+ years Live L2 Production support experience or equivalent
- Excellent problem-solving skills
- Experience in developing, troubleshooting/debugging complex multi-tier applications.
- Experience with SQL, Stored Procs
- Experience with Unix/Linux
- Scripting languages (Shell, Perl) a plus
- Experience with Github a plus
- Experience with monitoring/alerting Tools (Splunk, Signal FX)
- Experience with JIRA, Service Now
- Basic shell scripting
- Strong verbal and written communication skills
- Familiar with basic Javascript
- Basic Java, Python, C++ coding skills
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