PayPal

Site Reliability Engineer - SRE

Scottsdale, AZ US
Python Java JavaScript SQL AWS Puppet Shell GCP Azure Ansible Terraform
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Description
What you need to know about the role This position offers an opportunity to work as a Site Reliability Engineer in the PayPal Command Center Production Operations team troubleshooting complex production site issues while collaborating with various other Command Center teams, Product Development teams and Technical Support teams that interface with merchants and customers. It offers an opportunity to build automation, find long term solutions to permanent problems and improve the reliability of our systems. Meet our team The Production Operations (Prod Ops) team is part of the PayPal Command Center. The Command Center Site Reliability Engineers are the core of the response team for critical incidents that affect PayPal’s merchants and customers. In addition to actively contributing to PayPal’s monitoring and automation platforms, Production Operations engineers will leverage their system knowledge and software engineering skills to quickly identify and remediate production impacting incidents.

Your way to impact

- You directly contribute to maintaining the availability of the PayPal production site and improving its reliability.

- You work on troubleshooting complex production site issues that affect our merchants’ and customers’ ability to use the PayPal products.

- You work on building automation involving monitoring and site management.

- You work on finding long term solutions to problems.

Your day to day

- First responders to any customer impacts that are detected in the PayPal Command Center by various monitoring systems.

- Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.

- Work independently and within a team to triage and remediate production system and application incidents.

- Handle escalations from PayPal partners about critical issues

- Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.

- Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause.

- Send external communications regarding outages to PayPal merchants, partners and customers.

- Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.

- Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site.

- Work in 12 hour shifts in a 4 shift rotation model Thursday through Saturday and alternate Wednesdays. On-call support may be required occasionally.

What do you need to bring

• Experience in software development or technical support or operations experience.

• Excellent troubleshooting, debugging and problem-solving skills.

• Expertise in Linux System Administration.

• Knowledge in Systems and multi-tier application and Network Troubleshooting.

• Scripting languages (Shell & Python).

• Expertise in CORE Java concepts and JavaScript.

• Experience with database concepts (SQL or NO SQL).

• Experience with load balancing principles (F5 & Avi).

• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred.

• Familiarity with configuration management and automation (e.g. Puppet, Ansible).

• Experience with GitOps and OaC preferred. Demonstrable knowledge of • Terraform, Jenkins, Artifactory, a strong plus.

• Experience with managing incidents.

• Strong verbal and written communication skills.

PayPal
PayPal
E-Commerce Platforms FinTech Mobile Payments Transaction Processing

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