Your way to impact
- You directly contribute to maintaining the availability of the PayPal production site and improving its reliability.
- You work on troubleshooting complex production site issues that affect our merchants’ and customers’ ability to use the PayPal products.
- You work on building automation involving monitoring and site management.
- You work on finding long term solutions to problems.
Your day to day
- First responders to any customer impacts that are detected in the PayPal Command Center by various monitoring systems.
- Develop and enhance production monitoring and management capabilities leveraging existing platforms and tools.
- Work independently and within a team to triage and remediate production system and application incidents.
- Handle escalations from PayPal partners about critical issues
- Work with Technical Duty Officer and other support teams inside and outside the Command Center in troubleshooting, escalating, and resolving critical site incidents.
- Identify recurring system and application issues and work with cloud teams, infra teams, product development, vendors and other stakeholders in investigating and resolving cause.
- Send external communications regarding outages to PayPal merchants, partners and customers.
- Maintain accurate documentation of site incidents, including impact details, timelines, steps taken for mitigation / resolution.
- Develop and maintain technical documentation for use by all of PayPal operations interacting with the live site.
- Work in 12 hour shifts in a 4 shift rotation model Thursday through Saturday and alternate Wednesdays. On-call support may be required occasionally.
What do you need to bring
• Experience in software development or technical support or operations experience.
• Excellent troubleshooting, debugging and problem-solving skills.
• Expertise in Linux System Administration.
• Knowledge in Systems and multi-tier application and Network Troubleshooting.
• Scripting languages (Shell & Python).
• Expertise in CORE Java concepts and JavaScript.
• Experience with database concepts (SQL or NO SQL).
• Experience with load balancing principles (F5 & Avi).
• Familiarity with infrastructure/cloud technologies (GCP, AWS, Azure) preferred.
• Familiarity with configuration management and automation (e.g. Puppet, Ansible).
• Experience with GitOps and OaC preferred. Demonstrable knowledge of • Terraform, Jenkins, Artifactory, a strong plus.
• Experience with managing incidents.
• Strong verbal and written communication skills.
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