Senior Solutions Engineer

The Senior Solutions Engineer is a key member of the team who works with Senior Account Executives to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality, from the Pre-Sales stage to Solution launch. The ideal candidate will have strong business acumen to leverage executive presence and become a trusted advisor to assist our accounts in implementation planning.  This includes very strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus This individual has the technical expertise to lead solution discussions and guide cross-functional product teams through functional definition, solution, and integration stages, of large scale, complex engagements.

PayPal is doing so many great things to help shape the future of money. Our collaboration with Global Strategic Partners and Large Enterprise Merchants is paving the way to introduce innovative, fintech offerings on Commerce platforms and enabling seamless experiences for mobile, online, and in-store. 

The PayPal Global Professional Services team is responsible for providing technical consulting and integration services for the implementation of PayPal’s payment, identity, and platform capabilities, as well as representing the wider product set available to major global partners and merchants. The Senior Solutions Engineer is a key member of the team who works with Senior Account Executives to understand the Partner/Merchant business challenges, envision the solutions, and turn the vision into reality, from the Pre-Sales stage to Solution launch.

The ideal candidate will have strong business acumen to leverage executive presence and become a trusted advisor to assist our accounts in implementation planning.  This includes very strong interpersonal skills and the ability to speak to diverse audiences and across functional areas to build a cohesive message and create consensus This individual has the technical expertise to lead solution discussions and guide cross-functional product teams through functional definition, solution, and integration stages, of large scale, complex engagements.

Responsibilities

• Provide Pre-sales engineering support to account team and lead solution discovery discussions
• Work with technical product leads to design a solution that optimally utilizes our products and payment platform.
• Ability to lead complex partner engagements that may involve multiple project teams from PayPal and our partner organizations.  Coordinate with core and engineering teams as needed
• Provide strategic guidance and direction to Merchants on our product and service offerings
• Maintain regular communication with both the Merchant and internal teams, and constantly manage Partner expectations
• Develop Solution Proposal and Solution Designs to define the overall solution and implementation plan with partner engineering team
• Identify any product/functionality gaps and collaborate internal product and technology teams to define the necessary development to support solution delivery.  Work with internal product teams to align roadmap phases for future release schedules
• Be a technical subject matter expert and represent the full internal and external capabilities of PayPal
• Own technical delivery of a working solution from design, through to working with partner engineering teams through integration, testing, implementation, and launch
• Work closely with internal teams including compliance, privacy, risk, information security, support, and operations to ensure all aspects of a launch are managed
• Ensure Merchant implements optimal integration strategies, techniques, and user experience best practices

Position Requirements

• 5+ years relevant experience in a leading role such as Technical/Solution Engineer or Architect
• Bachelor’s degree or equivalent experience in finance and/or computer science.
• 5+ years of experience/exposure in the following areas:
  • Web and mobile technologies including Web Services, APIs, GraphQL, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
  • Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python).
  • Working with or leading Technical Product Management
• 2+ years of experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors is highly valued.
• Strong executive presence and the ability to collaborate effectively with a Director and above audience internal and external to PayPal including C-Level Executives
• Ability to successfully interact and dynamically adapt communication styles with all levels of client organizations including Senior Executives, Middle Management, Finance, Operations, & Technical/IT staff
• Ability to translate requirements into detailed design documents
• Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist
• Strong conflict resolution and negotiation skills
• Ability to travel up to 40% if necessary

Languages: Fluent in English