Your way to impact
Core Responsibilities include but are not limited to the following:
- Triage and troubleshoot issues for PayPal products and applications on the live site.
- Collaborate with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Engage in automation of daily activities that drive operational excellence and
ensure highly productive operating procedures.
- Build and maintain strong relationships with cross vertical teams such as Product Management, Product Development, Site Reliability and Operations.
- Provide and/or review daily, weekly, and quarterly platform goals/metrics to stakeholders.
- Weekend and after-hours support, on a rotating schedule, is required.
Job Requirements
The ideal candidate should have most of the following requirements:
- 6-10+ years of experience in software product development.
- Ability to drive communication with external partners, processors, and vendors
- Strong time management skills and ability to work on concurrent assignments with different priorities.
- Excellent problem-solving skills
- Experience in developing, troubleshooting/debugging complex multi-tier applications
- Triage and Resolve issues with very little help or direction and show command and expertise in various PayPal products.
- Experience in operational detection/monitoring activities and exposure to P0/P1 incident management activities
- Demonstrate business acumen while providing technical solutions and communicating clearly while liaising with our customers and stake holders.
- Handle escalations and represent SRE while interfacing with PayPal Command Center, MTS/CSTS, Release Management, Release Engineering and problem management.
- Communicate effectively and demonstrate resourcefulness and ability in accessing impacts and facilitating faster resolution to delight customers.
- Provide valuable Issue Intelligence for the major issues: By Identifying applications, monitoring, process, and product gaps and propose [short-term] implement solutions to address them. Drive long term solutions with technology/product teams when appropriate.
- Proactive in suggesting permanent solutions for various site related issues.
- Identifies opportunities for engineer productivity improvements or directions and evangelizes them successfully.
- Work well within a team and contribute effectively to the success of those that they interact with regularly.
- Proven ability to step up and lead by managing team workload and task prioritization.
- Develop strong working relationships across levels and functions. Facilitate problem diagnosis and resolution in relevant areas.
- Work with product development teams and various business groups to prioritize, identify and develop reliability and supportability improvements.
- Interact and participate with the various PD organizations in forums such as conferences and workshop.
- Proficiency in object-oriented programming language, Java (preferred) or C++
- Experience with SQL, Tableau, Unix/Linux, Git, Jira, Service Now
- Scripting languages (Shell, Perl, Python, Javascript) a plus
- Strong verbal and written communication skills
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