Program Manager - Engineering

What you need to know about the role We are currently seeking Program Managers with experience in Agile project management, product launch management, change management, and organizational dynamics to be part of PayPal's Global Merchant Lending team. Meet our team PayPal’s Global Merchant Lending team is focused on ensuring end-to-end management of PayPal’s merchant lending’s products, technology, and infrastructure to help enable our support of existing capabilities and markets, as well as drive continued growth in the space.

Your day-to-day

As a Program Manager at PayPal, you will: 

• Drive the coordinated management of large, complex programs over a finite time to achieve specific business goals. Ensure the timely delivery of business value and the efficient use of organizational resources. 
• Partner with Business and Technology leadership to establish a solid understanding of the vision, purpose, and expected business benefits of a program. Ensure measurable KPIs are defined and aligned with company goals and objectives. 
• Manage the program-level decomposition of work across multiple delivery teams. Work across organizational boundaries to define program interdependencies and release plans. 
• Partner closely with Product Owners and product Development teams to execute and deliver programs aligning with product vision and program goals, objectives, and timelines. Make sure appropriate domain resources are engaged. Helps define creative solutions to address resourcing challenges. 
• Drive resolution of program-level issues leveraging scrum-of-scrums as needed. Facilitate executive-level escalations and program-level change management. 
• Monitor the health of program delivery. Track program-level status, risks, issues, and dependencies. Proactively address delivery team impediments. Resolve program-level roadblocks to enable successful program execution. 
• Manage program-level communications ensuring stakeholders are informed of roadmap changes, release plans, and delivery status. Lead program-level reviews with delivery teams, stakeholders, and executive management as required. 
• Drive the integration and adoption of agile delivery practices across delivery teams. Facilitate program retrospectives to identify improvement opportunities. Evangelize and integrate desired changes to enable continuous improvement. 
• Lead by example. Actively coach Product Owners, Scrum Masters, and Delivery teams to promote the successful adoption of agile practices. Cover key management roles as needed to ensure the success of program delivery efforts. 

  

What do you need to bring:

• Worked in a program manager role for a minimum of 6-8 years. 
• Experience organizing multiple teams delivering on software/product development initiatives. Agile lifecycle management experience preferred. 
• A track record of managing complex development programs to deliver technical solutions and achieve business results, positively impacting the customer experience. 
• You know how to develop effective, matrixed, cross-organization relationships, collaboration, and communication across business and technology stakeholders. Experience collaborating with teams and stakeholders across multiple geographies is preferred. 
• You have a strong technical acumen and a strong voice for the customer across the program delivery lifecycle. 
• Good knowledge of project management processes, project management software tools, templates, and management techniques. 
• Experience with different software development methodologies including the agile development methodology such as Scrum. 
• Success in developing program/project-level artifacts to support a major software implementation program with concurrent releases. 

  

Nice-to-have: 

• Previous software development experience 
• Prior online payments industry experience 
• Previous managerial experience in software development, quality assurance, or product management 

**We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.