Your day to day
You will be responsible for quickly and accurately triaging reported production issues.
You will partner with our customer, merchant agents, engineering colleagues and PayPal partners to bring rapid resolution to production issues and restore customer functionality.
This role includes a week-long on-call shift once per month to ensure 24x7 support.
What do you need to bring-
Development experience in Java, C++, APIs, Services
Ability to design, code and test tools to support the Live Ops/Support function
Collaboration experience with engineers, managers, and operations teams
Ability to drive communication with external partners, processors, and vendors
Analysis of existing monitoring and alerting for completeness and accuracy
Serve as an escalation point for production issues
Ability to drive issues to resolution
Willingness to share on-call responsibilities
Leadership skills for small projects
Experience with ticketing software such as ServiceNow and Jira
Payments or financial industry experience
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