Engineering Program Manager

Your day-to-day role: 

• Continuous Improvement Strategy: Develop and implement a comprehensive continuous improvement strategy for the merchant service function, aligned with organizational goals and objectives. 

• Performance Metrics: Define key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of service management processes and establish benchmarks for performance improvement. 

• Data Analysis and Insights: Analyze data and performance metrics to identify trends, root causes of issues, and areas for improvement, and use insights to drive data-driven decision-making. 

• Partner across teams to streamline forecasting and analytics on day-to-day engineering operation to ensure an optimal deliveries.  

• Cross-Functional Collaboration: Collaborate with cross-functional teams including product management, finance, operations, engineering to identify improvement opportunities, address challenges, and drive alignment with organizational objectives. 

What you need to bring: 

• Bachelor's degree in Business Administration, Information Technology, Engineering, or related field. 

• Proficiency in data analysis, process mapping, root cause analysis, and performance measurement techniques is a must: SQL, database.

• Strong understanding of engineering management frameworks and software development lifecycle.

• Demonstrated experience leading continuous improvement initiatives and driving measurable business outcomes. 

• **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.