As a Developer Community Manager, you will be at the forefront of our efforts to engage with and nurture the developer community. You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.
Job Title: Developer Community Manager
Job Description Summary:
PayPal is committed to delivering the best experience for our global developers. Our team designs experiences, testing and tooling capabilities critical for our developers to build and go-live with PayPal’s payment integrations across all segments. The Developer Experiences team is part of the Merchant Product & Engineering organization, and responsible for PayPal’s end-to-end developer experiences – including developer onboarding, integration, and servicing experiences within small, medium, and large enterprises. If you are passionate about technology, have excellent communication skills, and thrive on building strong relationships with external developers, we want you to be a part of our team.
As a Developer Community Manager, you will be at the forefront of our efforts to engage with and nurture the developer community. You will work closely with internal stakeholders as well as external developers to create engaging educational materials and facilitate a collaborative dialogue. Your primary goal will be to enhance the developer experience, drive adoption of our products through strategic community engagement, and act as the voice of the developer.
Job Description:
Primary job responsibilities:
• Community Engagement
o Oversee community forums and social media channels, ensuring a positive and collaborative environment. Facilitate discussions, answer queries, and foster a sense of camaraderie among developers.
o oversee and execute the PayPal Developer Champions program
o Plan, organize, and participate in virtual and in-person events, including webinars, meetups, and hackathons, to connect with developers and share knowledge.
• Developer Support:
o Regularly update and expand our knowledge base with solutions to common challenges, best practices, and FAQs.
• Content Creation:
o Work with our developer documentation team and subject matter experts to createvideo and written tutorials to guide developers through the integration process and showcase advanced features.
o Utilize various channels, including blogs, newsletters, and video platforms, to distribute educational content and keep the developer community informed.
• Feedback Collection:
o Implement strategies for collecting feedback through surveys, feedback sessions, and polls to gain insights into the developer experience.
o Analyze feedback data to identify trends, common pain points, and areas for improvement, and collaborate with cross-functional teams for resolution.
• Advocacy and Evangelism:
o Act as a liaison between developers and internal product teams, advocating for developer needs and influencing product enhancements.
o Represent PayPal at external events and conferences to strengthen relationships with developers and showcase our commitment to the community.
Behaviors Desired:
• Enthusiastic and proactive with a passion for fostering a collaborative developer community.
• Ability to balance multiple responsibilities, prioritize tasks, and meet deadlines in a fast-paced environment.
• Willingness to adapt to changing technologies and industry trends, ensuring that our developer community stays at the forefront of innovation.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with cross-functional teams, including product development, engineering, marketing, and customer support.
• Proven experience in a developer community management role or a similar position.
• Experience with creating technical documentation, tutorials, and other educational materials.
• Strong technical background with the ability to understand and communicate complex technical concepts. Experience as a developer is preferred.
• Familiarity with key programming languages.
• Familiarity with financial technology, ecommerce, or related industries is a plus.
