Associate IT Support Engineer

The Job

OwnBackup is one of the fastest growing global SaaS companies. With nearly 5,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised over $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

As an Associate IT Support Engineer at OwnBackup you will be responsible for providing IT & Audio Visual support to internal staff, as well as maintaining and troubleshooting the internal systems. The successful candidate will be a key member of the Global IT team, responsible for providing outstanding customer service to our employees.

Your Day-to-Day Role

• Monitor the Service Desk system, identify the priority level of the Service Desk requests/tickets received and solving issues or reallocating to colleagues/raising with senior members of the team where applicable
• Providing 1st & 2nd Line IT and AV support to end users locally and international sites on all local IT hardware and software issues
• Support for 1000+ Mac users globally on laptops, including monitors, tablets, printers, peripherals, and applications
• Installing, configuring and maintaining local IT hardware and software according to policies in place
• Identifying the cause of hardware and software failures and providing corrective action to rectify the problem
• Identifying solutions which will reduce or eliminate the re-occurrence of hardware and software problems
• Troubleshoot, repair, maintain, install and manage desktop, laptop and mobile computing devices
• Assist with audio/visual hardware setup and break down, along with conference rooms and video conferences support
• Provide support to other business units in the company as directed by IT management
• Assist with employee on-boarding ensuring new staff is ready to work on day one
• Ensure IT Issues are being resolved in a timely manner according to the policies in place
• Strong team player and proactive communicator with service-oriented attitude and customer focus
• A commitment to collaborative problem solving and customer service quality is essential

Your Work Experience

• A minimum of 1 years' Help Desk experience supporting a Mac environment within a business setting
• Previous experience supporting large organizations with offices in multiple geographies
• Well versed in Mac OS and Apple iOS
• Knowledge of Zoom, Slack, Okta and G-Suite applications is advantageous 
• Conference Room and AV technology experience
• Successfully worked with and effectively communicated with all levels of employees
• Demonstrated focus with strong attention to detail
• Successful Independent worker with good task and time management skills

Important Details

This is a full-time position. The ideal candidate will work out of our London office to maximise collaboration and interaction with the business. Travel may be required.

OwnBackup is dedicated to creating an environment where employees thrive. It’s why we provide every employee with unlimited holiday, private health insurance, and a pension plan. We also offer catered lunches in the office five days a week.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an equal opportunity employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers thousands of organizations worldwide to manage and protect the mission-critical data that drives their business.

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