Principal Cloud Engineer

Who are we looking for?

The candidate will work with the skilled, highly motivated Oracle Analytics Service Excellence (OASE) team who embrace an agile work style. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation and content. You will play a key role in improving the processes supporting the OAC services, so the service functions more and more autonomously over time.

Roles and Responsibilities

Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production

Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services

Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis 

Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats

Document various processes & runbooks; update existing processes

Execute, with excellence, delivery of interim patches and hotfixes as required

Work with various teams to take ownership of and resolve service failure/outages.

Monitor metrics and develop ways to improve the CI and CD tools utilized by the team

Follow all best practices and procedures as established by the company

Mentor and train other engineers and seek to continually improve processes

Other duties as assigned

 

The candidate must have knowledge and experience with:

A BS or MS in Computer Science, or equivalent

Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes

Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.

Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts

Experience developing & operating cloud services or large distributed applications in production. 

Python, Ansible and other cloud Development skills are a plus

Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications.

Producing documentation in support of developed work (KBs, run books, help guides)

Utilizing agile methodologies

Communicating effectively in a team environment

Working with remote, global teams as well as individuals

Working independently and in a self-directed manner

Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.

 

Career Level - IC4

 

An ideal candidate will have the follow skillsets:

Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics *required*. 

5+ years of experience of running large scale customer facing Web Applications.

Oracle Cloud Infrastructure (OCI) or AWS, Azure, GCP compute, storage, and network operational experience.

Programming and scripting languages (Python, bash, Java Script - additional experience with PHP, Groovy, Java, and/or Go is a plus)

Using CI/CD scripting tools such as Ansible, Puppet, or Chef

Experience in Cloud Native application development using Containers and orchestration ( Kubernetes) independently scalable microservices

Oracle database, Oracle Autonomous DB, MySQL (experience with MS SQL and/or NoSQL is a plus).

Experience in REST API design and development using java technologies.

Issue tracking and collaboration (Jira and Confluence).

Career Level - IC4

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Who are we? The Service Excellence team at Oracle Analytics Cloud (OAC) is on the verge of transforming the development paradigms at the 42 year old software giant. With the world moving towards the Cloud, Oracle is at the forefront with tremendous portfolio of Cloud offerings. However, this transformation happens not just at the product level, but also the process of developing, deploying, and operating these products in the Cloud. Using a combination of cutting edge technologies, continuous process improvements and innovative business transformation methodologies, a small group of us are blazing the trail on the Service Excellence philosophy.