Who we are
Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live. Omnipresent does just that.
We are a customer-focused global employment services partner that can help companies grow their teams in more than 155 countries and territories around the world. How do we do that? Well, through our SaaS platform, OmniPlatform. We help companies (big or small) deal with the complexities involved with hiring global teams remotely, by managing employee onboarding through to offboarding, including legal and compliance, payroll, expenses, and health and benefits.
We also practice what we preach! We are a fully remote company which means we have no head office. Our team of more than 250 people is located in more than 50 countries and territories around the world. This means you can work from anywhere. We provide benefits and support in any global location just as we would for our clients and their remote teams. Our company has a flat structure which means accountability and taking initiative towards your everyday tasks that help further our ambitious company goals.
At a time when remote work is exploding, we’re growing our team to help make global remote work a reality for people everywhere.
Senior Infrastructure Engineer
Why?
With so many companies transitioning to remote work, what we offer is more relevant than ever, and we are growing fast!
What?
You’ll be joining the engineering capacity within the Business IT Services team. You will develop, support and maintain our shared services SaaS stack.
Who?
You are a senior infrastructure engineer that has worked in cloud-based environments before. You have owned IT projects within the internal IT teams. You are goal-oriented, self-driven and a great team player. You enjoy taking initiative and charting the course forward.
The detail
About Omnipresent
Remote work is one of the great equalizers of our time, allowing people to secure employment opportunities from companies around the world, no matter where they were born or where they live.
Yet, at a time when remote work is exploding, most companies are finding it too complex, costly and time consuming to employ workers internationally. At Omnipresent, we’re cutting this complexity and providing our clients, and their remote workers, with a simplified, cost effective and legally compliant employment experience. With a network of legal entities across the world, coupled with an automation-focused tech platform, we’re building the premier global employment-as-a-service offering on the market.
Your role
Reporting to the Director of Engineering you will be responsible for
- Monitoring, managing and maintaining the IT infrastructure to ensure continued service delivery
- Engineer solutions to IT infrastructure and application problems engaging with 3rd-party support where required
- Assist with the design and testing of disaster recovery procedures for IT infrastructure services
- Understand the requirements of the business and develop options to provide optimum solutions and technology enhancements
- Plan and manage approved projects to deliver appropriate solutions to the business
- Provide 1st-line support to the IT Service Desk
- Create and maintain up-to-date documentation and controls in relation to infrastructure systems
Working within the IT Operations team, you will apply your expertise to provide senior-level support of our technical architecture in a cloud environment. You will be expected to propose and evaluate new solutions.
Requirements:
You have done some of these things:
- Minimum 5 years experience in managing SaaS-based internally-facing applications
- Minimum 5 years of experience working as an application support or delivery engineer
- Experience leading 3rd party tool implementations (CRMs, ERPs, HCMs etc.)
- Experience working with online collaboration platforms (Google Workspace, Slack)
- Experience working with MDM’s like Jamf, Jumpcloud managing macOS and Windows based laptops
- Strong knowledge of Jira Cloud
- Strong knowledge of security best practices within the area of SaaS management.
- Excellent troubleshooting and analytical skills to resolve complex infrastructure related problems and working with limited supervision
- Ability to work both independently and as part of the team; flexibility in dealing with assignments and in working on several projects simultaneously; ability to communicate well with people of diverse backgrounds.
We would consider it a bonus if:
- You have experience with setting up internal work management systems (Planhat, ServiceNow etc.)
- You can write scripts/code
- You have previous experience working with AWS-based infrastructure
- You have experience writing API-based integrations between SaaS applications (preferably using low-code tools like Zapier, Tray.io, Bettercloud, Workato etc.)
You are the sort of person that.
- Is detail oriented & results driven
- Is goal oriented & can take ownership of a project
- Loves to be focussed on tech!
- Understands the value of collaboration within the team and across teams
- Has a good understanding of value-driven approach to IT Operations
- Worked in agile teams before
What's in it for you?
- Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent.
- Annual vacation entitlement: We have a flexible leave policy - you may take as much holiday as you like, so long as it is agreed with your manager. As a guidance, we expect people to take at least 33 days per year, including public holidays (or your region's minimum, if greater).
- Flexible working: Work from anywhere in the world! We don’t care where or when you work, as long as the job gets done. We are genuinely as flexible as the work allows.
- Development: Training, coaching, and an environment that promotes career ambition and progression.
- Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner.
- Parental leave: For employees that have been with us for 12 months by their due date, we offer 6 months of fully paid parental leave for the primary caregiver, followed by statutory for your region. Secondary caregivers that have been with us for 12 months are entitled to 8 weeks fully paid parental leave.
- Wellbeing: Mental health and wellbeing support and services through Plumm
- Home office setup: It should go without saying that we will provide you with the equipment you need to work from home in the same way you would if you were in an office. We will provide you with the home office equipment you need to enable you to work effectively wherever you are, including covering internet costs.
- Education: We believe in helping you maximise your potential to deliver maximum impact. Get access to books, courses, mentors and learning plans to help you be your best and do your best!
- Additional benefits: we offer additional benefits that vary from region to region, such as medical, life insurance, pension/retirement funds and more - please ask your Talent Partner when you speak with us!
We believe remote working is a great equalizer and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
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