Workplace Technologies Audiovisual Engineer 

Scope of Work 

Workplace Technologies Unified Communication/ AV Engineer (Experience Level 4 Engineer) in Okta’s Toronto Office location Q1 Note: Provide US Hours Coverage The candidate must be highly motivated, have a sharp eye and attention to detail, respond quickly when needed, and have sound decision-making skills. 

Job Role Summary: 

• Experience managing global enterprise communication and collaboration solutions   
• Drive  implementations, enhancements, and remediation of Unified Communications/ Audiovisual hardware & SaaS applications 
• Design, deliver, and document existing and new enterprise solutions 
• Design & Deliver AV standards for conference rooms: New Office Build, Refresh, and Office Expansions
• Ability to lead the engineering direction of services and team 
• Expertise in SCCP, SIP, H.323, H.320, WebRTC, and RTMPS protocols for voice/ video calling and streaming, with a solid grasp of Layer 2 & 3 Networking Concepts
• Drive the design and implementation of enterprise conferencing, collaboration, voice, video, webcast, and mobility infrastructure
• Excellent technical leadership skills include project planning, scheduling, and resource management skills.

WT/ AV  Engineer: 

• Lead critical objectives Zoom, Video Conferencing Systems & Collaboration Platforms 
• Requires a strong strategic and security-first mindset   
• Provide live event technical support acting as a member of the AV crew, providing pre-production through post-production and operating production equipment.
• Help with commissioning and handover of all new conference, specialty, studio, and event spaces 
• Promote cross-functional partnerships with Okta teams working in-region.
• Be open to both international and domestic travel.
• Design, Deploy, and Support AV conferencing and event solutions 
• Provide Administrators SOP and Colleague Training with Documentation 
• RCA Documentation and Develop Redmdeitation Plan for  P0/P1 issues
• Produced Quick Reference Guide for Colleagues
• Partner with Enterprise Security & Network teams to deploy on-premise and SaaS solutions 
• Evaluate Conferencing Hardware, application and toolset to make recommendations
• Advanced Troubleshooting of SaaS applications and AV Systems 
• Exercises judgment in selecting methods, techniques, and evaluation criteria for delivering results
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, including inter-organizational impact
• Interact with senior internal and external personnel on event production systems matters, standards, and related projects 
• Provide C-Level Support 

Required Skills and Experience Level: 

• Bachelor's Degree preferred in CS, IT, Audiovisual, MIS, related technical 

degree or equivalent 5+ years of relevant experience

• Capability to configure and troubleshoot audio and video equipment in corporate settings or during live events.
• Experience working with Crestron equipment, audio DSP’s, and Dante/AES microphone systems.
• Experience working in fast-paced pace, highly secure environments 
• Advanced knowledge of SaaS platforms and AV systems, operations, and maintenance procedures 
• Advanced knowledge of enterprise IT and SaaS security principles and best practices 
• Strong ability to build, execute, and complete initiatives with minimal oversight 
• UC Platforms and AV Systems Integration 
• Advanced  understanding of corporate network architecture, management, and networking technologies (WiFi, DNS, QoS, VLANs, etc.) 
• Understanding networking technology, video transmission over networks, and audio/video signal flow.
• Track and document daily to quarterly activities per Okta’s requirements 
• Experience building and maintaining cross-functional partnerships with internal and external teams.
• Strong organizational skills and familiarity with inventory management protocols.
• Experience operating and supporting live events (corporate, hospitality, or other major event venues).

Preferred Skills:  

• CTS, CTS-D Certification is a plus 
• Familiarity with software development methodologies such as Agile and Scrum, development tools IDEs, and version control systems.
• Proficiency with Google Suite tools.
• Security Compliance Certification ISC2 
• Familiarity with QSC, Dante, Crestron, Shure, and AV over IP 

• Collaborative thought leader with the ability to take a proactive approach to dynamic technical aspects of the role
• Okta Essentials Certification is a plus 
• Jamf Associate Certification is a plus 

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