SENIOR TECHNICAL SUPPORT ENGINEER
Barcelona - Spain
Hungry, Honest, Humble, with Heart!
The Opportunity
This Role is Hybrid
Nutanix is a constantly growing company, and the scope of our teams is expanding to provide the best support for our fast-growing customer base. We are excited to bring a new wave of talented Technical Support Engineers into our company! If you are someone that: loves technology and innovation; has a customer-first mindset; is eager to learn, and if you want to enhance your skillset in our leading Hyperconverged Infrastructure (HCI) technology and Hybrid-Cloud solutions, come be part of the family and help us provide our customers with an exceptional support experience.
Sound like you? Read on!
Technical Support at Nutanix
Here at Nutanix, we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction. Our 90/100 NPS score is a testament to this commitment. A diverse, multicultural team of top-notch engineers acts as our customer’s champion, working closely with Engineering, Field, and Sales teams. Our team members love to have endless learning opportunities and aim to become experts in Virtualization, Networking, and Storage.
Your Role
- Remotely troubleshoot, debug, and diagnose customer issues.
- Interact directly with our Engineering team to drive product improvements based on feedback from the field.
- Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem.
- Overall provide an excellent and pleasant support experience to all our customers.
What You´ll Bring
- 8+ years of experience in troubleshooting and debugging complex issues.
- Expertise with Virtualization or Networking or Storage. Linux or Windows as OS, and Cloud Technologies.
- Experience supporting external customers and a customer first mindset.
- Fluent speaking and written skills in English and professional proficiency in one or more EU languages (e.g., Spanish, Italian, German, French, etc.)
- Passion and ability to learn new things.
About the Opportunity
Meet Joaquin Martínez
I Joined Nutanix in 2013 as we were a David against the Goliath, and yet we always won by creating disruption in the market and offering innovation and flexibility to our customers. I´ve previously worked in places such as Brocade and Unisys way back in the day, amazing places that offered learning and growth opportunities.
My biggest personal win so far has been raising two amazing kids away from my home country. And my biggest professional win so far has been joining Nutanix! Best decision of my professional career.
When it comes to candidates, I look for People willing to learn, grow and contribute with their knowledge to the growth of Nutanix to keep creating disruptive and innovative technologies.
I´m currently involved in life groups that promote teaching of right values to kids involved in tech. So we can leave a better planet for the upcoming generation.
How We Work
Our team is expanding to sunny Barcelona! This is a hybrid role, so we expect you to come work near the beach but also to be based in the comfort of your own home. We organize our work to ensure an excellent work-life balance for all our team members. When working from home, you will still feel connected to the team with our weekly meetings, 1-to-1s, and instant messaging chats with the other Nutants!
#LI-FA1
#LI-Hybrid
We're an Equal Opportunity Employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled.
We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment.
As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting CandidateAccommodationRequests@nutanix.com.
Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link [consumer.ftc.gov] to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email recruiting-scams@nutanix.com for verification.
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