Sr. Systems Reliability Engineer - HCI - Barcelona

The Opportunity

This Role is Hybrid (office and home)

Exciting times here at Nutanix as we are opening a new support Hub in Barcelona!

Do you love technology, and innovation and have a customer-first mindset?  Expand your skills and knowledge with our leading-edge Hyper-Converged Infrastructure (HCI) technology and Hybrid-Cloud solutions! 

Here at Nutanix, we value providing all our customers with an exceptional support experience. Join our family in a multicultural working environment and be part of a company that wants your career to succeed and thrive!  

Sounds like you? Read on! 

Technical Support at Nutanix

Here at Nutanix, we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our 90/100 NPS score is a testament to such objective. Our diverse, multicultural team of top-notch engineers acts as our customer champions, working closely with Engineering, Field, and Sales teams. Our teams love to have constant learning opportunities and aim to become experts in Virtualization, Networking, and Storage.

Your Role

• Provide technical support for Nutanix´s HCI solutions to enterprise customers across EMEA: remotely troubleshoot, diagnose, and debug.
• Drive changes and improvements to our product by collaborating with the development engineering team, based on feedback from customers and field implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem.
• Improve the serviceability of the product by testing new features and developing tools to scale our field deployment and auto-support infrastructure.
• Overall provide an excellent support experience to all our customers.
• We provide a competitive salary above market. 

What You´ll Bring

• 8+ years of experience in troubleshooting and debugging complex issues.
• Expertise with Virtualization or Networking or Storage. Linux or Windows as OS, and Cloud Technologies.
• Experience supporting external customers and a customer-first mindset.
• Fluent speaking and written skills in English and professional proficiency in one or more EU languages (e.g., Spanish, Italian, German, French, etc.)
• Passion and ability to learn new things.

About the Opportunity

Meet Joaquin Martínez 

I Joined Nutanix in 2013 as we were a David against the Goliath, and yet we always won by creating disruption in the market and offering innovation and flexibility to our customers. I´ve previously worked in places such as Brocade and Unisys way back in the day, amazing places that offered learning and growth opportunities.

My biggest personal win so far has been raising two amazing kids away from my home country. And my biggest professional win so far has been joining Nutanix! Best decision of my professional career.

When it comes to candidates, I look for People willing to learn, grow and contribute with their knowledge to the growth of Nutanix to keep creating disruptive and innovative technologies.

I´m currently involved in life groups that promote teaching of right values to kids involved in tech. So we can leave a better planet for the upcoming generation. 

How We Work

We are a fully hybrid team based in Hoofddorp, just 15-20 minutes by train from Amsterdam, and based in the comfort of our own homes. We try and meet up as a full team monthly to reconnect, share ideas and to socialize outside of working hours! We organize our working shifts and aim towards the appropriate work-life balance for all our team members.  When working from home, you will still feel connected to the team with our weekly meetings, 1-1s and daily slack (instant messaging) chats with the other marketeers!

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