Junior Site Reliability Engineer

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.
 

How We Work: 

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The role:

We are seeking a Site Reliability Engineer to help scale and secure the infrastructure that powers Nitro Sign. Nitro SREs are part of the Systems Engineering team, which exists to maximize customer trust and engineering innovation. SREs are experts in software and systems and act as core participants in every significant engineering effort underway here at Nitro. We hire people from both systems and software backgrounds. The strongest candidates will have experience in both.

A taste of our philosophy:

• We believe that engineering should be fun
• The best products demand the best platforms, and that is exactly what we build
• We are passionate about instrumentation, continuous improvement and operational excellence
• We are committed to building systems and services that just work, without heroics
• We not only believe in your personal and professional growth, we expect it

What you'll be doing:

• Working closely with a tightly-knit engineering organization to architect, deliver, and improve technical solutions that delight our customers
• Solving problems relating to mission critical services for build, test and delivery automation
• Writing and reviewing software to improve the availability, scalability, and efficiency of Nitro cloud services
• Creating tools to deploy, provision and observe infrastructure efficiently
• Influencing, implementing and discussing new designs, architectures, standards and best practices for large-scale distributed systems
• Together with our other engineering teams, you will share an on-call rotation and be an escalation point for service incidents

What we're looking for:

• Experience with modern CI/CD architectures, systems and best practices
• Comfortable in at least one programming language ( Go, Python, Ruby...)
• Experience using containerization (for example: Docker) and orchestration frameworks (for example: Kubernetes) for managing microservices
• Experience with Cloud Providers (AWS, Azure, GCP) and their core services (networking, storage, compute, databases, security)
• Experience with securing cloud platforms and approaching engineering with a security-first mindset
• Knowledge of SRE best practices and operational excellence for Systems Engineering
• Experience with the three pillars of observability (logs, metrics, traces) and can use these to effectively troubleshoot performance and availability issues
• Experience building microservice-based internet SaaS platforms
• Passionate about infrastructure as code (for example: Terraform)

Why Nitro?   
 
Our goal is to empower our Nitronauts—to make an impact, work better together, and believe any goal is attainable. We take pride in the perks and benefits provided to employees that make their day-to-day lives more enjoyable and secure. Along with our regular benefits and programs (including health, dental, vision, retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 
 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 
 
Flexible Forever  
We will offer a flexible work environment forever. This hybrid approach allows our team the flexibility to work remotely and have access to in-person time for collaboration sessions and team offsites. 
 
90 Days Away 
We offer the opportunity for employees to travel and explore while working from anywhere. Employees can extend vacations and spend more time with family, and work from anywhere for up to 90 days. 
 
Nitro Resource Groups 
Nitro supports our diverse group of Nitronauts who come together to celebrate their passions, share their unique perspectives, experiences, and contributions to make Nitro a more inclusive place to work.  
 
Families @ Nitro 
We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like. 
 
Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.

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