Lead, Technology Customer Support INFRA & END USER KOREA

WHO WE ARE LOOKING FOR

Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a Lead, Technology Customer Support Infrastructure & End User to support, manage and deliver its end user systems, infrastructure and software architecture in the Technical Operations (Tech Ops) team. You will need to have experience in acting as a primary point of contact across a broad set of business functions within the Territory, and primarily the Tech Ops team within Global Technology, where this role will play a role in the engagement of Geo and Global teams into this Territory (Korea)

WHAT YOU WILL WORK ON

If this is you, you will manage prioritization, escalation, and resolution of support incidents as well as manage on-site support services as required and a proven track record of successfully leading technical support teams. You will be responsible for managing infrastructure services in office, store, logistic center & digital (eCommerce) and contributing in regular meetings to communicate project/operational statuses, identify any potential bottlenecks, and continuously manage expectations. You are also expected to develop information technology strategies, policies and plans, responsible for analysis, design, implementation, operations, and support of the organization's IT resources, systems, and software/database products. You will provide support to users of technology products or service regarding specific problems with a product, service, equipment, systems, etc.

WHO YOU WILL WORK WITH

You will report to Director, Technology Customer Support Korea and partner with Geo/Global teams to deliver global infrastructure solution and services in place. You will also work closely with various business units, Enterprise, Corporate Functions, Planning & Manufacturing, Consumer & Marketplace Marketing, Athletes and Logistic Center Services.

WHAT YOU BRING

• Bachelor's degree in Computer Science, Information Systems, Business, or other relevant subject area.
• 7+ years of relevant technical experience - Window, Network, Mobility, End-Use Computing (EUC) experience with centralized enterprise of technical standards, principles, theories, concepts and techniques.
• Strong experience in infrastructure and  IT end user service delivery and management in a large, sophisticated environment. This also includes an in-depth understanding of Cloud (AWS, Azure) based & Enterprise infra architecture and practical experience of IT Infrastructure Library (ITIL)  & Information Security Management System (ISMIS) certification(s)
• Excellent analytical skills and ability to translate business functionality and opportunities into technical solutions. Self-motivated, with a high sense of accountability, urgency and drive
• Experience in elevating Territory requirements to Geo / Global and determine the bridging solutions and services.
• Fluent both in Korean and English with outstanding presentation & communication skills
• Project management experience in retail and eCommerce industry is a plus.