Lead Program Manager

So, what’s the role all about?

The Lead Program Manager serves an instrumental role in delivering CXone software features to the marketplace. Fulfilling the role as Scrum Master on our agile development teams, the Program Manager will help drive, plan, and coordinate software development activities from concept to completion. This person is responsible for participating in and leading a team to implement and deliver the product vision while removing roadblocks and ensuring the team’s success.

How will you make an impact?  

• The Program Manager collaborates with Solutions Management to disseminate market requirements and concepts into actionable work items for Analysts, Engineers, and Quality Assurance Engineers.
• The Program Manager executes the product vision through the software development lifecycle to ensure program goals are met.
• Interface with teams throughout the company to drive, plan, and implement software objectives.
• Work closely with Solutions Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Identify resource conflicts, and influence and facilitate course corrections to fulfill key project milestones.
• Coordinate Release Management to schedule, communicate, and drive releases onto each environment.
• Coordinate with Solutions Management for product launches and technical documentation.
• Occasional travel for client-site visits or industry tradeshows.
• Other duties as assigned by the manager

Financial Responsibilities:

• Direct impact for bringing products and features into production on time and within budget to secure revenue.
• Ensures that specifications and projects are in line with the company’s Compliance efforts.
• Ensures that development is according to the company’s development standards and that products produce accurate reporting.
• Ensures expenditures are purchased, accounted for, and reported according to the Company’s Purchasing, Travel, and Corporate Credit Card policies.

Have you got what it takes?

• Bachelor's Degree in Computer Science, Information Technology, or related field or equivalent work experience required.
• Technical or industry certifications are preferred in addition to the required education/experience.
• 4-5+ years working in a key software development lifecycle role
• 4+ years of Program, Project, or Product Management experience using formal techniques and principles
• 1+ years of demonstrated success defining and launching products
• 2+ years of demonstrated experience writing software specifications
• 2+ years of project leadership in a cross-functional environment
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience working with and influencing cross-functional teams without formal authority
• Strong technical background with experience in communications, telephony, hosted solutions, or contact center-related fields

You will have an advantage if you also have:

• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Experience with user acceptance testing, regression testing and experience with design and process modeling diagrams integration testing PMP certification

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.