Client Services Project Manager

As a Client Services Project Manager, a Typical Day Might Include the Following:

• Direct and manage project development and delivery from beginning to end
• Set and continually manage project expectations with team members and stakeholders
• Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
• Develop project plans, diagrams, and communications documents
• Estimate the resources and participants needed to achieve project goals
• Negotiate with other department managers and implementation managers for the allocation of required staff
• Identify and manage project dependencies and critical path
• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Build, develop, and grow any business relationships vital to the success of the project
• Collect sign-off confirming the customer's agreement on project completion and "acceptance"
• Conduct project post mortems and create a recommendations report in order to identify successful and unsuccessful project elements
• Develop best practices and reusable tools for project execution and management

To Land This Gig You'll Need:

• ​Bachelor's degree in Business Management or related field or related work experience required
• 6+ years experience in project management or technically relevant occupation
• Fluency in written and spoken English / French
• Experience in call recording or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project work load and analysis needed for key deliverables
• Excellent verbal and written communication
• Ability to motivate and encourage a project team
• Critical thinking and problem solving skills
• Understanding of technology and software development cycle
• Resource management skills
• Risk management skills
• Ability to make independent and sound decisions
• Financial and budget competencies
• Organized and comfortable planning several months in advance​

Bonus Experience:

• PMI certification desired