Senior UcaaS Engineer

Nextiva is looking for a Senior UCaaS Engineer for our maintenance group. This Engineer should be well versed in VoIP and next generation Unified Communications architecture of BroadWorks TAS.

This role requires a high degree of experience specifically in the aspects of maintenance and troubleshooting. While also holding a high degree of understanding of cross-team collaboration, consulting, installation, scaling, architecture, capacity planning, and integration of multi-vendor technologies.

The candidate must have in-depth experience troubleshooting SIP related call flow issues, API’s, including deep understanding core systems, backend feature sets, redundancy, media types, and routing and translations. The candidate must be self-driven, highly motivated, have a sharp eye and attention for detail, respond quickly when needed, a has sound decision making skills.

Key Responsibilities:

• Maintain, evaluate and trouble-shoot production systems for optimized service delivery
• Maintenance, upgrades, lifecycle management, integration, testing, deployment and monitoring of all core telephony and Unified Communications technologies
• Architecture, design, capacity planning, performance management, and growth strategies of core and multi-vendor solutions
• Lead role large projects and integration of multivendor technologies and solutions
• Incident resolution
• Build, maintain, and promote strong technical documentation
• Normal business hours and after hours/on call responsibilities
• Technical liaison to product development, engineering, support, and executive level staff
• Tier 4 support for Tier 1, 2, and 3: including On-Boarding, Sales Engineering, and Development

Qualifications:

• At least 7+ years’ experience in geo-redundant architecture, deployment, maintenance, and troubleshooting of BroadSoft BroadWorks technologies (R19 SP1 or higher)
  • BroadSoft Certified Network Engineer – Professional and or Specialist preferred
• Well practiced in routine BroadWorks server maintenance procedures
• Advanced knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
• Strong knowledge of Unified Communications including WebRTC, Collaborate, soft clients, architecture, and 3^rd party integration
• Strong understanding of OCI-P and XSI-Actions/Events as it pertains to provisioning, 3^rd party integrations, and client interactions
• Strong systems and service reliability engineering including capacity planning, performance, and life cycle management
• Strong scripting language knowledge, preferably shell, Perl, SQL, and Python/PHP
• Good understanding of Linux administration and virtualized environments
• Versed in database administration enough to quantify data, create reports, and as a general tool for troubleshooting
• Solid understanding of network engineering including SIP NAT traversal and firewall
• Demonstrate sound judgment in problem solving, identification, troubleshooting and solutions
• Strong analytical and organizational skills, with attention to detail
• Demonstrate strong verbal and written communication skills
• Ability to multitask, prioritizing multiple objectives and initiatives
• Able to work in a team environment and with a diverse group
• Able to mentor junior engineers and provide guidance and oversight on projects
• Remote employees travel to headquarters up to 2 weeks annually

Competencies:

• Organization, Time Management & Prioritization – Focuses on key priorities; plans, organizes, schedules and executes on tasks and projects in an efficient and productive manner.
• Solutions-oriented – Leverages tools and resources around them; scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources/tools that can be leveraged.
• Communication Skills – Expresses themselves using clear, effective and efficient language. Listen patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, confidence and channel. Possess the ability to manage multiple channels of communication simultaneously; phone, email, tickets, and chat.
• Product & Position Knowledge – Displays specialized and/or in-depth skills, knowledge or judgment and can confidently bring to bear domain knowledge and experience.
• Documentation – Clearly organizes and presents documentation to communicate engineering principles, procedures, processes, and visuals using software tools; web-based collaboration diagrams, text editors, presentation, and configuration repositories.
• Core Technology and Industry Knowledge – Ability to analyze and document core architecture against systems engineering best practices, with advanced problem isolation and analysis on system platforms, as well as strong abilities to implement new features and external vendor solutions.
• Hands on experience with routine server maintenance for but not limited to BroadWorks servers systems.
• Experience working with BroadWorks, with knowledge in SBC’s, A/V Conferencing, Voice Messaging, Call Recording, Unified Communications, Contact and Call Center solutions, CDR’s, Monitoring, Fraud, and SSO solutions.
• Understanding of API interfaces and protocols including OCI, RADIUS, SAML, SIP, SIPRec, SMS, TCP/IP, XMPP/Chat, and XSI.
• Experience working with Java applications on Linux servers including the ability to interpret performance parameters; CPU, Memory/HEAP and IOPS.
• Ability to interpret and write server-side scripting languages including Bash, Perl, Python, and SQL.

Compensation, Rewards & Benefits:

The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. Our estimate of the expected hiring range for the position as posted is $115,600 - $184,900.

Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

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In 2022, Nextiva has been recognized by Comparably as the ‘Best Place to Work’ in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.

Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably’s Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor’s 2020 Best Places to Work.

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

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