About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
Netskope’s customers include some of the largest Fortune 500 companies that demand best in class customer support. You will be the primary point of contact for dealing with top-class IT administrators. Netskope is looking for an experienced enterprise TAC engineer who is passionate and motivated to make an impact.
Job Responsibilities
- Work with a world-class enterprise technical support team. Teams are spread across India, Japan, London, Singapore, Santa Clara
- Involves extensive interaction with customers across the globe using our entire suite of products/features
- Flexible to work in different time zones (ANZ / India / EST / US / EMEA)
- Work on critical enterprise customer issues that are bubbled up from both pre and post-sales pipelines
- Demonstrates strong product knowledge, ability to articulate our value proposition, and ability to handle complex technologies
Preferred Qualification
- B.E /B.Tech /M.Tech degree from a recognized and accredited university/college
- Minimum 3+ years of experience in supporting large enterprise customers
Preferred Technical Skills
- Strong TCP/IP knowledge
- Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO
- Familiarity with DLP and Encryption gateways.
- Demonstrable experience with systems installation, configuration and administration of UNIX/Linux and Windows based systems (prior Active Directory/LDAP experience desirable)
- Expert in troubleshooting various scenarios and systems by using knowledge of common tools (tcpdump) and protocols (TCP/IP, NTP, DNS, DHCP, etc.).
Desired Technical Skills
- Familiarity with cloud apps and services
Additional Skills
- Excellent Communications and Interpersonal Skills required, with a passion for the Cloud and related new technologies.
- Strong empathy for customers AND passion for revenue and growth
- Prior experience working with Zendesk or other support portal tools
- Determined and ever ready to roll up sleeves to respond to the needs of customers proactively and promptly.
- Achievement orientated and willing to take responsibility for own actions.
- Believe in innovation and out-of-the-box thinking to foster originality of ideas.
#LI-PD1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
Jobs from our Partners
Hadoop Tech Lead
Other Jobs from Netskope
Sr. Software Engineer, Client Cloud Backend
Sr. Solutions Engineer - SLED
Sr. Solutions Engineer - SLED
There are more than 50,000 engineering jobs:
Subscribe to membership and unlock all jobs
Engineering Jobs
50,000+ jobs from 4,500+ well-funded companies
Updated Daily
New jobs are added every day as companies post them
Refined Search
Use filters like skill, location, etc to narrow results
Become a member
🥳🥳🥳 216 happy customers and counting...
Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.
Cancel anytime / Money-back guarantee