About Netskope
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, St. Louis, Bangalore, London, Melbourne, Taipei, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events (pre and hopefully post-Covid) and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive. Visit us at Netskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
About the position:
Netskope is looking for an experienced Salesforce Developer to join our Go-To-Market (GTM) Systems Team. This role will primarily be responsible for building and supporting our Service Cloud environment in our GovCloud org, but will also act as a technical resource in our Commercial org. The ideal candidate will have a strong understanding of Salesforce programmatic development, as well as deep expertise in leading and executing on technical solution design within a complex Salesforce environment.
Responsibilities:
- Provide technical expertise and develop scalable solutions to support Netskope’s Service Cloud environment in our GovCloud org
- Maintain and enhance the customer support community site in Experience Cloud for our federal customers
- Work cross functionally with key GTM stakeholders to scope, design, and execute on technical solutions within Salesforce to support key initiatives
- Develop flows, Apex, and lightning web components to support solution design
- Configure and maintain a solution that supports data integrity between our Commercial org and GovCloud org
- Work closely with other Salesforce Administrators and Developers to support Sales Cloud, Service Cloud, and CPQ within our Commercial org
- Work closely with the development team to define and enforce strict change management policies
- Optimize our Salesforce environments by identifying and eliminating technical debt
- Create and maintain code documentation
- Proactively monitor for and troubleshoot technical issues
Requirements:
- 5+ years of experience administering Service Cloud & Experience Cloud at an enterprise SaaS company
- Salesforce Certified Platform Developer I or II
- Salesforce Certified Service Cloud Consultant (preferred, but not required)
- Experience working in and maintaining a GovCloud org (preferred, but not required)
- Experience working in a complex Salesforce environment with multiple clouds, including CPQ
- Experience with iPaaS solutions such as Workato or Mulesoft.
- Hands on experience with technical solution design and development using flows, Apex, and lightning web components
- Familiarity with integrating and managing third party applications with Salesforce
- Experience with the end to end development process, including sprint cycles, request evaluation, estimating level of effort, deployment using Metadata API/ Changesets, code coverage, and post mortems
- Familiarity with Salesforce architecture and hands on knowledge working on Salesforce APIs
- Understanding of Sales and Customer Technical Support business processes, aligned to Lead, Contacts, Accounts, Opportunities, Orders, and Case Objects
- Ability to work directly with a variety of stakeholders, including Director level and above, to capture business requirements and provide solutions within Salesforce
Education:
- Bachelor's degree in related field
#Li-AF1
Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion, race, color, sex, marital or veteran statues, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity/expression, genetic information, pregnancy (including childbirth, lactation and related medical conditions), or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us, please refer to Netskope's Privacy Policy for more details.
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