nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.
As an Associate Support Engineer, you will be responsible for providing excellent customer service to assigned Financial Institutions who are leveraging the nCino Bank Operating System. You will be responsible for triaging any customer reported error messages, questions, and configuration enhancements. You will also be responsible for learning the nCino Bank Operating System, general banking knowledge, and becoming a certified Salesforce Administrator.
Responsibilities
Communicate regularly with customers via multiple channels
Demonstrate advanced knowledge of the nCino Bank Operating System and configure our platform to nCino Gold Standards
Enable customers self-service capabilities through nCino Community
Prioritize, research, troubleshoot, and resolve customer reported error messages, questions, and configuration enhancements
Apply Knowledge Centered Service methodology to capture, structure, reuse and improve articles as part of case management process
Analyze customer business processes and determine solutions
Collaborate with groups across multiple departments when necessary
Qualifications
Required:
Bachelor’s Degree in related field or combination of equivalent education, experience or superior performance
Demonstrated dedication to customer service, customer satisfaction, and quality technical case work
Excellent problem solving, decision-making, and interpersonal skills
Excellent verbal and written communication skills for technical and non-technical audiences
Desired:
Knowledge of Salesforce
SQL/SOQL or related Database Experience
Certified Salesforce Administrator and/or Certified App Builder
Bachelor Degree in Information Systems/Computer Science/ Information Technology or Related Field
Experience with the Salesforce Platform, particularly supporting managed packages.
If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.
nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.
Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.
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