Senior Sales Engineer

Join our dynamic team as a Senior Sales Engineer where you will provide vital technical support to our sales team during pre-sales and customer expansion activities. You’ll act as the go-to technical resource for security assessments, RFPs, and pilot implementations while collaborating with cross-functional teams to deliver tailored solutions. Your insights will shape product strategies, ensuring our offerings align with market needs and customer feedback.

Primary Responsibilities

• Provide technical support during pre-sales by answering questions, conducting demos, and addressing RFPs and security assessments.
• Identify customer needs and propose relevant products or services to align with their goals.
• Gain customer trust by demonstrating how our solutions improve operational efficiency, reduce costs, and save time.
• Establish strong customer relationships to understand current and future requirements.
• Maintain up-to-date technical knowledge by attending workshops, networking, and staying abreast of industry developments.
• Act as a liaison between sales, product, engineering, EMR, compliance, and legal teams to ensure seamless communication and deal progression.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in a technical discipline.
• Minimum of 6 years in technical pre-sales roles.
• Proven problem-solving skills and ability to sell based on customer needs.
• Strong presentation skills for both technical and non-technical audiences.
• Proficient in general programming and requirements analysis.
• Excellent written and verbal communication skills.

Knowledge, Skills, and Abilities

Technical Expertise:

• Experience with SQL, JSON, JQ, Python, Snowflake, AWS, HL7.
• Familiarity with EMR systems (e.g., Epic, Athena) and HIPAA security protocols.
• Background knowledge of genetic testing, NGS, and bioinformatic analysis (preferred).
• Demonstrated ability to explain complex technical concepts simply and effectively.

Behavioral Skills:

• Solution-Oriented Mindset: Craft tailored solutions by understanding customer needs. Overcome objections creatively while showcasing product value.
• Excellent Communication: Articulate technical concepts to diverse audiences, including C-suite executives and IT teams.
• Collaborative Team Player: Build effective working relationships with sales, engineering, product, and compliance teams.
• Customer-Centric Approach: Foster trust, build long-term relationships, and ensure smooth transitions post-sale.
• Adaptability: Thrive in fast-paced environments, embracing new technologies and evolving customer requirements.
• Problem-Solving Skills: Quickly resolve complex technical issues during demos and customer interactions.
• Strategic Thinking: Provide valuable insights to influence product strategy based on market trends and customer feedback.

Physical Demands & Work Environment

• Duties are performed in an office setting and/or in the field.
• Requires frequent use of a computer keyboard, telephone communication, and reading printed material.
• May involve working outside normal business hours (evenings and weekends) as needed.
• Up to 50% travel required to meet with customers and team members.