Director/ AVP - Digital Communications Product Manager

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments, and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

The Digital Client Experience & Platforms team drives and defines the online and mobile customer experience for Morgan Stanley clients and advisors.  As a key part of the Digital team, the Digital Communications Product Manager is responsible for defining/ executing the client experience for the desktop and mobile platforms related to client account documents, electronic communications (alerts, emails, and SMS messaging) along with asset transfers.

Job Responsibilities

·         Work closely with stakeholders to define product strategy and direction for Morgan Stanley’s digital product offerings

• Participate in the cross functional team to design and develop new products, features, and enhancements.
• Develop Business Requirement Documents and Use Cases for Online and Mobile platforms and work closely with Technology  and Operations to oversee project implementation

·         Provide support in testing and technology deployments

·         Produce and maintain key strategic presentation materials used to inform executive decision-making

• Continuously review metrics and user feedback to identify opportunities to improve the product
• Perform Service Center and, when necessary, branch training for enhancements
• Report on trends, project status, issues, statistics, and other items as defined by management
• Drive and deliver Morgan Stanley’s strategy and vision

Qualifications/Skills desired

·         Bachelor’s degree is Preferred   

·         Knowledge or exposure to wealth management and online brokerage/banking preferred

·         Series 7 and Series 24 license preferred but not required

·         Demonstrated track record of delivering new innovative fintech, digital products, solutions, or applications preferred

·         4+ years of experience as software or digital product manager, business analyst or equivalent with experience working within an agile/scrum development process

·         Written and verbal communication skills able to effectively interact and influence a diverse set of business and technical stakeholders

·         Efficient at managing multiple projects and initiatives concurrently under deadline constraints