Staff Technical Program Manager, Site Reliability Engineering

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The Site Reliability Engineering team designs and builds the global infrastructure on which we deploy our services. As our customers grow and globalize, our services must satisfy demands for low-latency requests around the globe, and comply with various data sovereignty requirements. The SRE Team’s mission is to build this increasingly complex infrastructure, while continually lowering the operational burden associated with it, and increasing our internal visibility into the health of the system. We are strong believers in infrastructure-as-code and self-healing systems. 

As a Staff Technical Program Manager, you will partner with key Engineering, Product, and Product Design stakeholders to deliver strategic programs that drive the scalability and success of our MongoDB Products. You'll focus on critical services and features that align with our overall product vision and business objectives. 

We are looking to speak to candidates who are based in the New York City area for our hybrid working model.

Candidate Profile:

• Experience managing technical programs and working with full stack development teams using a variety of program management techniques.
• 9+ years of experience working in a technical capacity and/or in a project or program management role.
• Capable of deep user empathy and adept at balancing product goals and engineering constraints to deliver impactful experiences.
• Proficient in grasping the infrastructure of the Cloud platforms, and skilled at identifying the technical interfaces between teams.
• Able to maintain a strategic view of our software engineering processes even while executing on the daily operations of the team.
• Skilled at communicating across a diverse set of engineers and stakeholders. 
• Hyper-organized and capable of juggling all of the data associated with tracking outcomes on complex interdependent programs. 
• Knowledgeable of agile methodologies and experienced with implementing program management best practices.
• Driven by an attuned sense of priority and urgency to ship features and achieve the right business outcomes.
• Interested in learning everything about MongoDB.

Position Expectations:

• Drive alignment between product development teams and internal stakeholders to prioritize the program's milestones and define its strategic release roadmap.
• Identify risks to program delivery, mitigating them where possible
• Effectively communicate complex engineering concepts and results to a diverse audience.
• Develop a strategic approach to program management that balances hands-on oversight with process-driven operationalization. This involves discerning when to provide direct guidance and when to empower teams by establishing clear frameworks and guidelines for ongoing initiatives.
• Recognize patterns in a sea of information and take action accordingly
• Expand knowledge into new domains by consistently working to gain the requisite technical knowledge required to skillfully manage the complexities, dependencies, and risks associated with engineering projects

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, related fields or equivalent practical experience.
• Demonstrated technical aptitude and strong analytical skills with proven results
• 9+ years industry experience as a program or engineering manager
• Effective written and verbal communication skills, with the ability to adapt style and delivery for a variety of audiences

Success Measures:

• In 3 months you will have developed a deep understanding of MongoDB’s R&D platform and engineering development processes, including the integration points with cross-functional teams. You will also be proficient in using program management tools and frameworks specific to our engineering operations.
• In 6 months you will be driving key engineering programs and collaborating closely with stakeholders to ensure program alignment, delivery cadence, and risk mitigation. You will take full ownership of program execution, goals, and managing dependencies across teams.
• In 9 months you will have identified operational inefficiencies and improvement opportunities across R&D. You will build alignment with leadership and stakeholders, develop a structured roadmap for operational enhancements, and drive the execution of those improvements through a programmatic approach.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.