Associate Tools Engineer

The worldwide data management software market is massive (IDC forecasts it to be $138 billion by 2026!). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

MongoDB is seeking an Associate Tools Engineer to develop and maintain applications that streamline support processes and accelerate case resolution. From scoping and design, through implementation, deployment and monitoring, the Tools team is responsible for building tools that make our customers successful. Our portfolio includes the MongoDB Support site, internal dashboards to manage case workflows, backend applications to analyze diagnostics data, and many other business-critical applications our teams rely on to work with customers.

This role can be based out of our Austin, Toronto or Washington DC office or remotely in the North America region.

Candidate Profile

• Bachelor’s Degree in Computer Science or equivalent 
• 2+ years of experience working on software development projects
• Experience working with technical and business stakeholders to implement designed solutions
• Understanding of data structures, data modeling and database schema
• Understanding of key software architectural concepts and how they influence design
• Understanding of agile software development methodologies and test-driven development
• Demonstrated success in implementing full life cycle software projects
• Experience with modern web development and infrastructure technologies, including at least three of the following:
• JavaScript/TypeScript
• Node.js, React.js, Angular, Next.js, Jest
• REST APIs
• Python
• Kubernetes
• Drone
• Jenkins
• Ability to work in a fast-paced and changing environment

Position Expectations

• Perform technical analysis, development, implementation of applications with necessary customizations
• Build solutions on a variety of technologies and platforms, including kubernetes, Node.js, React.js, and Python
• Troubleshoot and fix defects for planned releases and production issues
• Research and find opportunities to utilize best practices, guidelines to improve system productivity, scaling and monitoring

Success Measures

The Associate Tools Engineer will be successful in this role when they can execute the following strategic tasks:

• People: Collaborate with colleagues from various departments
• Organization: Ability to manage multiple parallel efforts and prioritize resources based upon understanding and interpreting business needs
• Communication:  Effectively capture requirements from non-technical customers and ensure they understand the implementation details. Provide transparency on delivery and process
• Research: Research best approaches to implementing workflows that enable our business. Gather and analyze feedback from internal stakeholders
• Customer Service: Provide pragmatic solutions for our internal stakeholders. Provide great customer service when interfacing with internal customers

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.