Engineering Manager - GetFeedback Digital Team

STG Labs is hiring for an Engineering Manager to support its affiliated company, SurveyMonkey. SurveyMonkey, owned by Symphony Technology Group (STG), is building a brand new Center of Excellence in Bangalore, India. As such, if you are successful in the recruiting process, you will initially be employed by STG Labs, a subsidiary of STG. 

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. It’s fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. SurveyMonkey provides answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. It’s vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

The Getfeedback Digital team is looking for an Engineering Manager with a passion for solving complex, challenging problems in a constantly evolving ecosystem. In addition to supporting software engineers and SRE’s on the team, this manager will work with a greater organization of experienced engineers in various fields to help shape incremental, data-driven solutions.

The GetFeedback team has to work on a bunch of complex front end, back end and infrastructure problems regularly - writing highly optimized code that will be fetched and executed millions of times every day by our customers, or maintaining an interface that allows users to aggregate, filter and analyze their feedback are just few of the exciting challenges you'll encounter here.

What you’ll be working on

• Support a team of experienced developers to build and maintain the SurveyMonkey Getfeedback Digital products .
• Strong decision-making skills with the ability to make sound judgments in complex and dynamic situations. This includes prioritizing tasks, resolving conflicts, and mitigating risks.
• Strong leadership skills with the ability to lead and inspire engineering teams. This includes experience in managing and mentoring engineers, providing technical guidance, and fostering a positive team culture.
• Facilitate career growth for your team members through coaching, frequent feedback, and providing opportunities to develop their strengths and acquire new skills.
• Work closely with customer support teams, product managers, and development teams to build and maintain key functionality.
• Be a key player in cross-team technical initiatives and collaboration
• Continuously build and expand your own technical expertise as well as drive excellence in engineering within the team.
• Hold responsibility for service and uptime SLA’s.
• Responsible for delivering crucial and time sensitive commitments.

We’d love to hear from people with

• 5+ years of experience leading or managing an engineering team
• 3-5+ years of professional programming or platform engineering experience
• Experience leading and shipping data-intensive applications
• Hands-on Familiarity with technologies such as Kubernetes, Kafka, Docker, Terraform, AWS etc.
• Familiarity with PHP, MongoDB, PostgreSQL, Java, Go
• Passion for promoting best practices and engineering standards, adopting new technologies, and mentoring developers
• Strong interest in doing code reviews, writing tech specs, collaborating within and across teams, and troubleshooting issues
• Excellent communication skills and ability to present technical information to non-technical stakeholders, and facilitating effective communication within the engineering team
• Ability to work with both co-located and remote engineers across time zones and cross-functional partners 

Why work with SurveyMonkey? We’re glad you asked 
SurveyMonkey is a place where the curious come to grow. It is building an inclusive work environment where people of every background can excel no matter their time zone. SurveyMonkey weaves worker feedback into everything it does to create forward-looking packages and an award-winning culture, including best workplace for parents, its annual holiday refresh, its annual week of service, and its C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace
STG Labs and SurveyMonkey are equal opportunity businesses committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our workers because that is what drives curiosity, innovation, and the success of our businesses. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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