Solution Architect Program Manager

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Solution Architect Program Manager, you will perform a key role in how we build, deliver, manage, and optimize, the CO+I ServiceNow platform instance supporting global data center support teams & services. As a group, CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.  

Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working support services for me than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.   

The Information & Platform Optimization (IAPO) team leads, builds, and supports programs & platforms used by data center and critical environment personnel globally. To help us accelerate on the path to achieve our objectives, growth, and transformation, we are looking for a candidate who has broad expertise & implementation experience across ServiceNow ITSM modules with a focus on self-service enablement. This role will report to the Director of IAPO.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Required/Minimum Qualifications 

• Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development

  o OR equivalent experience.

• 2+ years experience managing cross-functional and/or cross-team projects.

• 4+ years of development, implementation, and management on ServiceNow platform including ITSM modules and integrating (using Integration Hub) across other systems/services. 

Other Requirements 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. 

Additional or Preferred Qualifications 

• Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python 

• OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. 

• OR equivalent experience. 

• 7+ years of development, implementation, and management on ServiceNow platform including ITSM modules. 
• Experience integrating ServiceNow with other systems or services using Integration Hub.  
• Effective written, interpersonal communication and presentation topics. 
• Good attention to detail, passion for strategic thinking and problem solving, and ability to deliver rich business insights to drive business decisions. 
• Ability to work with a variety of people across the organization, including senior leaders, individual contributors, support staff and maintain confidentiality. 
• Ability to maintain good judgment in dynamic environments. 
• Ability to work in an ambiguous environment and effectively triage several competing priorities. 
• Work independently to balance multiple tasks and competing priorities simultaneously. 

Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $112,000 - $218,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $145,800 - $238,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.

Microsoft will accept applications for the role until May 19th, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#COICareers 

• Platform Architect: Responsible for contributing to platform Roadmap, including test strategy, implementation, and configuration requirements of new modules and major upgrades. Keeping business solutions up to date with the latest innovations available on the ServiceNow Platform.  
• Cross Group Collaboration: Work with stakeholder groups as a Technical Advisor building trust and influencing how to tailor technical solutions & implementation strategies to meet desired outcomes to maximize business value.  
• Implementation Management: Ability to distill stakeholder scenarios and challenges into clear, concise execution requirements for development & implementation. Ensure ServiceNow platform configuration and cross-platform integration solutions are based on ServiceNow best practices while maintaining out of the box (OOTB) upgradeability.  
• Platform First Optimization: Ensure all solutions enabled on ServiceNow Platform adhere to best practices for optimal performance, enable Self-Service capabilities, and take advantage of pre-built capabilities to minimize customization. You will also identify risks and proposed data-based mitigations through coordination with ServiceNow global platform team strategy and best practices. 
• Documentation: Strive for and adhere to process excellence for documentation, planning and grooming project priorities and collaborating with Engineering & Development teams. Creation of product/feature specifications with visual and written designs as needed.  
• Embody our Culture  &  Values