Site Reliability Engineering

Overview

Looking to join an exciting industry and organization at the forefront of the next Tech industry transformation? Are you ready to join a team of the world’s best technical experts to enable the success of Microsoft solutions for our commercial & enterprise customers? We are seeking to build out the team of next generation Site Reliability Engineers in this big tech transformation. Do you love being a technical leader who has the opportunity to solve complex problems for some of the world’s largest companies, as well as smaller companies on the leading edge of their industry? The Sr.Site Reliability Engineers is a technical leader who does exactly that! You will have the opportunity to use source code and debugging skills to solve technically complex problems while working with the largest enterprise customers.

As a Sr.Site Reliability Engineer, you are a technical leader and will have many opportunities to assist in the growth of other Site Reliability engineers through one-on-one mentoring, one-to-many education scenarios and case collaboration. We’ll provide you with abundant resources, including a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Program Managers and Developers who design and build Microsoft products.

This role requires an engineer who is relentlessly customer-centric, a problem-solver, strong collaborator, and risk-taker who embraces the challenger mindset. We’re looking for someone who embodies customer obsession and empathy. Someone who is adept at getting to the root of the issue, regardless of where the code base resides. If you enjoy using technology creatively, overcoming complex technical challenges, and working as part of a team with some of the best people in the industry.

Qualifications

The ideal candidate may have a four-year degree in C.S. or Engineering and a minimum of 6+ years product support experience or software development. Candidates must be a critical thinker with strong customer service skills.

Required Technical Skills

• Able to read and analyse C/C++/C# & SQL
• Experience with post-mortem debugging using WinDbg or similar debugger tools
• Working knowledge of Windows Architecture, Internals and System Center Products, SME in Device and Deployments, performance. 
• Source Code Review / Source Code Level Investigations
• Bug Fixes & Design Change Requests
• Thorough troubleshooting, debugging, and problem-solving skills.
• Experience in debugging native and managed code
• Experience with scripting language-based development (PowerShell, VB Script, JavaScript)
• Experience in reading and analysing C/C++/C# & SQL, Source Code Review / Source Code Level Investigations
• Bug Fixes & Design Change Requests
• Experience with Unix/Linux
• Familiarity with networking protocols and knowledge of troubleshooting network issues, infrastructure components, and cloud services.  
• Expert Knowledge in troubleshooting Aure VM Performance and reliability issues.
• Knowledge on Hyper-V and IaaS is an added advantage. 
• Impeccable communication skills in both written and spoken English.
• Effective learning skills.

Sr.Site Reliability Engineer investigate & solves critical, complex, technical issues through code review and debugs various issues on Windows using Debugging tools for Windows or Windows Sysinternals tools. Also performs reverse engineering, Sr.SRE’s may write code to reproduce or investigate issues, create new tools, or add instrumentation to existing components to isolate defects. The Sr.Site Reliability Engineer frequently collaborates with Site Reliability Engineer configuration experts & if a code defect is discovered, is responsible for driving the Product Group bug process. Often SRE’s issues are not only technically complex, but politically charged situations requiring the highest skill levels of conflict resolution & collaboration with the Product Group. Sr.Site Reliability Engineer strong suit is in employing problem isolation techniques, internals & code knowledge to solve unknown problems, and demonstrate the strong customer obsession.

Responsibilities

• Demonstrate strong interpersonal and communication skills
• Exhibit leadership through personal responsibility, and accountability and teamwork
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Collaborate with Engineering teams regularly to provide technical reviews and action plans for the customers.
• Share knowledge through communities with other engineers and develop customer solutions efficiently.
• Use trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions to meet the customer needs.
• Communicate with Microsoft product groups often to influence decisions.
• Understand the customer needs and deliver the great customer experience.
• Willingness to learn the products you are supporting and required like System Center products.
• Mentor SRE’s to SME level

Job Location: Bangalore

Qualifications

The ideal candidate may have a four-year degree in C.S. or Engineering and a minimum of 6+ years product support experience or software development. Candidates must be a critical thinker with strong customer service skills.

Responsibilities

• Demonstrate strong interpersonal and communication skills
• Exhibit leadership through personal responsibility, and accountability and teamwork
• Manage crisis situations that may involve technically challenging issues and diverse audiences.
• Collaborate with Engineering teams regularly to provide technical reviews and action plans for the customers.
• Share knowledge through communities with other engineers and develop customer solutions efficiently.
• Use trace analysis, debug skills, source code and other proprietary tools to analyze problems and develop solutions to meet the customer needs.
• Communicate with Microsoft product groups often to influence decisions.
• Understand the customer needs and deliver the great customer experience.
• Willingness to learn the products you are supporting and required like System Center products.
• Mentor SRE’s to SME level