Site Reliability Engineer, PSTN

Microsoft Development Center Estonia, with Offices in Tallinn and Tartu, is part of the Experiences & Devices division within Microsoft and well known for its Skype history. Today, our focus is much broader: We are building the Intelligent Conversations & Communications Cloud (IC3) which powers communication services for millions of Microsoft customers around the world across products such as Skype, Skype for Business, Microsoft Teams, Xbox, Windows, Azure and more. Our IC3 platform is one of the largest Azure deployments worldwide and growing rapidly. We own many large-scale applications in Estonia: from real-time communications, engineering systems to commerce, payments, anti-fraud and SMS. Together with partner teams across Microsoft we build and run an intelligent fabric of communication services to empower every person and organization to achieve more.

You will become a member of an engineering team that is responsible for the best global call quality to mobile and landline networks in the world.

Some Of The Products You Will Be Working On
• Direct Routing
• Teams Enterprise Voice
• Teams PSTN Conferencing
• Operator Connect
• Teams Phone Mobile

There’s tons to do, but at the heart of it, you’ll have 3 priorities:
• Owning the call reliability and quality of Teams
• Automating manual tasks
• Mitigation of live site incidents

Required qualifications:
• Troubleshooting and problem-solving skills across network, devices, application, and distributed services
• Experience with data analysis, writing queries and scripts to process and visualize data
• Fast learner, out of the box, quick and agile thinking to adapt to fast pace and changing environment
• Great communication skills

Preferred Qualifications
• Experience with VoIP and SIP
• Experience building or operating distributed cloud-based software services

We're looking for a person with good energy and strong technical/logical mind rather than someone with specific domain experience.

#IC3

#M365Core

#IC3TeamsPhone

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities
• Management of our Telco Carrier network
• Development of monitoring and routing tools in Azure
• Troubleshooting complex calling scenarios
• Participation in solving service incidents and cooperation with incident management