Senior Service Engineer

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Empower Billions!      

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure. We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive.  Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

Required Qualifications:  

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5 years technical experience in critical environments, network engineering, service engineering, or systems engineering  

• OR equivalent experience. 

• 5+ years technical experience working within Data Center Operations or distributed systems. 
• Management Information Systems (MIS), or other industry or product specific Engineering Certifications. 

Background Check Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

#COICareers 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities: 

• Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in highly complex crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise. 
• Responds to incidents during regular on-call rotations, including highly complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, making difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and driving automations for prevention of recurring issues through managing multiple workstreams and/or resources required for incident resolution (e.g., product teams and owners, organization leadership, engineering teams). 
• Drives post-mortems and shares insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings to identify opportunities to adopt similar solutions that can prevent incident recurrence in similar systems, platforms, and products across organizations. 
• End-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. 
• Maintains advanced knowledge and expertise as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across.