Principal Software Engineering Manager

Are you a customer-obsessed, AI-curious, problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset and empowerment are central to who we are and how we work.  

We are the Azure Care Platform team in Azure CXP, our primary mission is to provide AI based contextually available support + troubleshooting experiences to Azure customers when and where they need help. We are on the journey of transforming Azure customers into Azure fans. Our top-level objectives include winning customer satisfaction by providing the help they need and reducing customer pain time. We enable other Azure product/service teams to build a best-in-class experiences on top of our self-served extensible platform.

We are looking for a collaborative and skilled Principal Software Engineering Manager with a growth mindset who would loves to work in an agile development team, embrace and solve new technology challenges. As a  Principal Software Engineering Manager on this team, you will have ample opportunities to grow your team, to make a positive impact and obtain valuable experience across the spectrum of technologies, from User Interface (UI) to back-end. You will be a meaningful part of a growing team that values the diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
   o OR equivalent experience.
• 3+ years of experience with one or more cloud platforms (e.g., Azure, Amazon Web Services, etc.)
• 3+ years people management experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
   o OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
   o OR equivalent experience.
• 4+ years people management experience.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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#AzCXP

• You will be responsible for building end to end world-class Natural language Processing (NLP) based support experiences in the Azure portal,  and own one of the most critical services that customers rely on when they are looking for help from Microsoft. You will also be responsible for owning and building next generation of control plane public facing APIs for support experiences for First Party (1P) and Third Party (3P) customers. You will work closely with cross-functional teams including our Product Managers, Designers, Partners and Customers to deliver a seamless, extensible, highly reliable and performant experience that meets the unique needs of Azure customers.
• We use various technologies in building our products, such as: C#, Azure, Service Fabric, Azure Kubernetes, JavaScript, AJAX, React, Web API etc.
• We strive to build lasting relationships on our team, and we make each other better by supporting, mentoring, laughing, and empathizing. We believe that diversity and empathy are key to building great teams and crafting innovative products with global appeal. We value variety in perspectives and backgrounds, and work together to create an inclusive environment that supports this.
• Lead the team in planning, scoping objectives, laying out execution plan and delivering results swiftly without compromising quality
• Provide hands-on technical leadership to the software engineering teams on architecture, design, development and live-site
• Partner with Product Management and stakeholders to meet immediate and longer-term objectives
• Build highly productive engineering team by hiring and retaining top talent
• Coach team members, creating opportunities tailored to their career aspirations

Other

• Embody our Culture and Values