Principal Software Engineering Manager

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We're looking for a Principal Software Engineering Manager to join us to work on a big bet for Microsoft, Azure. If you are passionate about cloud computing and work with services using leading technologies, and you want to play a leader role in the releasing mission critical features for Azure, then we have a tremendous opportunity for you.  

Incident Management (IcM) is a mission critical service in Azure CXP. It is the one Incident Management System for all Microsoft services, the cornerstone of our efforts to enable every Microsoft service team to efficiently manage incidents and keep services healthy. Having all Microsoft service incidents together enables us to run data analytics and machine learning on it and helps us detect incident patterns to reduce Time to Mitigation (TTM) and even avoid future incidents.

IcM is looking for a Principal Software Engineering Manager to lead a group of talented engineers to design and build AI powered experiences to drive post incident learnings and insights, helping Microsoft services achieve unparalleled health and live-site excellence. If you are a highly motivated engineering leader with a track record of delivering high quality experiences and services, passion to mentor and develop talents, and excitement to operate in a fast-paced and high energy environment while delivering services with enterprise level maturity and performance, this is a great opportunity for you to take the next step in your career.

Every day, our customers stake their business and reputation on our cloud. You can help Azure CXP provide our customers with the world-class cloud services they need to succeed. 

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. 

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience.
• 6+ years' development experience with commercial grade software, with much of that experience in mission-critical and high available applications and services.

Other Requirements:  

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:  

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter 

Preferred Qualifications:

• 8+ years' development experience with commercial grade software, with much of that experience in mission-critical, large scale, high availability services.
• 2+ years' experience as an engineering manager, or a technical lead with a passion for coaching and mentoring others
• Extensive experience in software engineering leadership roles with a strong track record of delivering e2e experiences and reliable services.
• Proven ability to build, mentor, and lead high-performing engineering teams.
• Deep understanding of full stack development, cloud technologies, design patterns and standards.
• Experience with delivering LLM/Generative AI powered user experiences and applications.
• Excellent problem-solving skills and the ability to make informed, timely decisions in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.

Software Engineering M5 - The typical base pay range for this role across the U.S. is USD $137,600 - $267,000 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $180,400 - $294,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until December 22, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Relocation support is not provided.

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Leadership & Team Development:

• Guide and inspire a team of engineers, promoting professional growth and fostering a collaborative, innovative culture.
• Set clear objectives and performance expectations, providing regular feedback and coaching.

Development & Operations:

• Oversee the design, development, and deployment of services and experiences for Incident Learnings and Insights
• Implement best practices and standards to drive feature delivery and roll out.

Strategic Collaboration:

• Work closely with cross-functional teams to align engineering efforts with business goals and customer needs.
• Drive continuous improvement initiatives to enhance system performance and operational processes.

Technical Excellence:

• Stay abreast of emerging technologies and industry trends to inform strategic planning and innovation.
• Ensure compliance with security and compliance standards throughout the engineering lifecycle.