Principal Software Engineer

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our innovations empower billions of customers worldwide. 

Our mission in Azure CXP is to transform Microsoft Cloud customers into fans. We are customer-obsessed problem-solvers charged with driving a vision to maximize quality, reliability, and security of the Microsoft Cloud and, in turn, to optimize customer experiences (CXP). We orchestrate deep engineering engagements in areas like incident management, support, and workload deployment and stabilization. We analyze and amplify customer voices within our own team and across product teams, centering customer needs in our Quality vision for Azure. We innovate ways to scale customer care through in-product experiences and platforms. Our culture of growth mindset and inclusion is central to who we are and how we work. We know that empowering our customers starts with empowering every team member to do their best work. 

Every minute of every day, our customers stake their entire business and reputation on the Microsoft Cloud. When we achieve our world-class standards of quality, security, reliability, and support, our customers win. You can help us achieve our mission. 

We are looking for a motivated and talented Principal Software Engineer to join the Azure Customer Experience (CXP) organization. 

Required Qualifications:

• Bachelor’s degree in computer science, or related technical discipline AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
• OR equivalent experience
• 4+ years of experience with product development
• 3+ years of experience with cloud technologies and architecture, with practical experience in deploying and managing applications on major cloud platforms.
• 3+ years of experience developing distributed systems.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Requirements:

• Work closely with Azure product groups, 1P and 3P partners to architect and develop products and services meeting the troubleshooting needs for Supportability & DRIs.
• Lead design & implementation of products using methodical engineering practices while delivering on business objectives, performance, and scalability requirements. 
• Collaborate with cross-functional peers like product/program managers, engineers, and data scientists to drive clarity on OKRs, product requirements and business metrics.
• Lead product planning, costing exercises, set sprint objectives, drive execution & release plans.
• Drive engineering excellence by raising the bar on code, design, fundamentals, and quality through technical leadership.
• Communicate architectural decisions, technical concepts, and recommendations to both technical and non-technical stakeholders.  
• Build large-scale core infrastructure and backend services for the product.
• Optimize existing systems and applications for cloud deployment, ensuring reliability, scalability, and security.  
• Drives’ engineering fundamentals, security, and quality roadmaps.
• Stay up-to-date with industry trends especially on open AI, and  LLMs and drive innovation in products leveraging emerging tech.

Software Engineering IC5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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We are the Azure Solutions Platform Engineering team in Azure CXP, and our team’s primary mission is to build mission critical services and experiences to power self-help and diagnostic experiences for millions of customers in Azure portal & 1st party users to resolve Azure platform & service issues. In addition to this you have the unique opportunity to build extensible plug n play models, hosting infrastructure & Services, SDK’s, platform features for a vibrant developer community of 650+ active developers in this Engineering team.

We are seeking a collaborative and skilled Principal Software Engineer with a growth mindset who is passionate about working in an agile development team and solving new technology challenges. As the Principal Software Engineer on our team, you will have ample opportunities to make a positive impact and gain valuable experience across the spectrum of technologies, from UI to back-end. You will be an integral part of a growing team that values diversity of thought and recognizes everyone for their personal strengths and desire to learn and grow.

In this role, you will work closely with our Product Managers, Designers, Partners, and Customers. You will be responsible for managing the integration, consumption, and capacity of numerous Azure technologies such as Service Fabric, CosmosDB, REDIS cache, Service Bus, API Management, blob storage, Azure Data Lake, Kusto, etc. As a Principal Engineer, you will also optimize the usage of these resources to ensure that our products are scalable, reliable, and efficient.