- Perform deep dives and analyze complex technical issues within the data center, ranging from automated tooling to hardware failures and network issues.
- Work as a technical lead with cross functional teams on large scale data center projects and initiatives.
- Provide cross data center support and identify potentially larger issues, displaying effective communication when something is identified.
- Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels and influence future design to ensure ease of serviceability.
- Understand/analyze issues and be able to update and develop scripts and smaller sets of software.
- Use data to drive maximum server fleet up-time and utilization rates, by understanding hardware failure rates and SLAs to customers. Identify trends and systemic issues in the fleet and drive resolution.
- Mentor team members to evaluate and identify better ways to resolve issues and define updates to tools and processes.
- Provide guidance and mentor technical leads and the go-to technical resource for management.
- Build cross functional relationships and have the ability to influence policies and procedures to improve global data center operations.
- Participate in an on-call rotation.
- BS, BA or BEng in technical field or commensurate experience.
- Knowledge of Linux and hardware systems support in an Internet operations environment.
- Knowledge of the interdependencies of data center functions and technologies.
- Experience managing multiple projects within the same time schedule.
- Knowledge of enterprise level networking and storage equipment installs.
- Knowledge of out-of-band/lights-out server communication methods, such as IPMI and serial console.
- Time and project management experience.
- Experience in modifying and developing in commonly used scripting or programming languages.
- Proven communication skills.
- Experience in providing technical guidance to external vendors.
- Experience in a large-scale data center environment.
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