Associate Technical Support Engineer - Hardware Support (12 month Contract)

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

This is a rotational shift: earliest start is 7am, latest end 8pm. This is a 1 year contract role

Job Summary:

• Provides technical support to field technicians, and store staff who are facing complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Deliver on diagnosing, troubleshooting, repairing and debugging issues within PTS software and hardware offerings.
• Provide software support to pharmacy staff on point of Sale software and application; support POS related hardware; pinpad, receipt printer, customer display, cash drawer, and RF handheld device.  Handle tasks assigned for new store openings and ownership changes. Support escalated issues reported via email escalation to management. Provide assistance to field technicians for software setup.
• Responds to situations where product has failed, and isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.  May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Minimum Qualifications:

• Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Additional Qualifications:  

• This is an entry level professional position and includes both formal and on-the-job training programs.
• Typically, a college graduate or equivalent experience. May be working towards relevant professional qualification.
• Employees may progress to this level from either the Business Support or Operations Career Streams.

Knowledge:

• Basic use and/or application of basic principles, theories, and concepts. Knowledge base generally acquired from university degree or equivalent coursework or after gaining the requisite experience in either the Business Support or Operations Career Streams.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. 

Our Base Pay Range for this position

McKesson is an Equal Opportunity employer.

The material contained herein is provided for informational purpose only. All open jobs offered by McKesson on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.

The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.

McKesson is an equal opportunity employer and values diversity in its workforce. We encourage applications from all qualified individuals and will accommodate applicants' needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process.

The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.

Current employees must apply through internal career site.

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