Technical Project Manager

Company Description

McDonald’s evolving Accelerating the Arches growth strategy puts our customers and people first, and leverages our competitive advantages to strengthen our brand.  We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the important role technology plays as the leading, global omni-channel restaurant brand. Technology enables the organization through digital technology, and improving the customer, crew and employee experience each and every day.

Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of intrapreneurs who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of cutting-edge opportunities for the business.  At McDonald’s you get to solve technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge. This provides access to exciting career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Check out the Global Technology Technical Blog to learn how technology is directly enabling the Accelerating the Arches strategy.

Job Description

We are looking for a self-starting teammate to be a part of the POS and Kiosk Release Management team. This position also entails combining Project Management practices with Agile standard methodologies to ensure an effective and efficient Software Development Life Cycle. The Project Manager role is a cross functional position responsible for coordinating the POS and Kiosk software from the requirements gathering phase thru Production deployment. This individual will have the responsibility of supervising and motivating project groups working in an agile environment, to enable them to complete assigned tasks in a timely manner and deliver high-end quality solutions!

In addition to the required technical competencies, this role is also required to maintain a culture of collaboration ensuring accountability within the team and across the organization. Encourage knowledge sharing, innovation, and cross-functional collaboration to drive organizational success.

Personal Attributes:

• Proactive Self-Starter: Demonstrate the ability to take initiative and drive projects forward independently. Thrive in a fast-paced environment and excel at proactively identifying opportunities for improvement and implementing solutions.
• Resourcefulness: Exhibit a high level of resourcefulness and creativity in problem-solving. Possess the ability to think outside the box and leverage available resources to overcome challenges and achieve objectives.
• Solution-Oriented: Possess a solution-oriented mindset with a strong focus on results. Approach problems with a positive attitude and a willingness to explore innovative solutions. Embrace challenges as opportunities for growth and learning.
• Adaptability: Adapt quickly to changing priorities and circumstances. Remain flexible and open-minded in the face of ambiguity, demonstrating the ability to pivot and adjust strategies as needed to achieve desired outcomes.
• Continuous Learner: Have a passion for learning and personal development. Stay abreast of industry trends and best practices, continuously seeking out opportunities to expand knowledge and skills.

Responsibilities

• Planning, scheduling, coordinating, and leading all aspects of POS & Kiosk software development including the development and maintenance of comprehensive release plans, including schedules, milestones, and dependencies.
• Creation of Key Performance Indicators by release/phase
• Assist in defining Software Quality Service Level Agreements (SLAs)
• Present project plans and timelines to stakeholders and Leadership committees
• Define Entrance & Exit/Success criteria for all phases of Development & Testing
• Work with Operations/Field teams to understand business needs and their standard processes
• Compile historical data to confirm current team performance & forecast upcoming efforts
• Lead Daily/Weekly Project status review sessions
• Conduct new feature training/demonstration sessions for key partners
• Work with Pilot team to plan Field Testing efforts
• Conduct Release/Build retrospectives to assist in the implementation of Shift Left Methodologies
• Identification/removal of roadblocks that could negatively impact the SDLC efforts
• Foster a culture of collaboration, accountability, and continuous improvement.

Qualifications

• 3+ proven experience in technology project management, with a focus on software release management.
• Strong and demonstrable understanding of SDLC methodologies, including Agile and Waterfall.
• Prior experience with process documentation
• Prior experience of leading cross-functional projects
• Quick Service Restaurant (QSR) Point of Sales (POS) experience (Preferable)
• Strong collaborative skills and ability to adapt their means of communication for both written and oral, and engage in active listening
• Proficient in Project Management /Tracking via MS Project & Smart Sheet
• Proven track record to effectively self-direct, manage, and prioritize multiple projects/issues with a high degree of complexity in a fast paced and constantly evolving environment
• Proficient with Microsoft Office Suite; including Word, Excel, PowerPoint, Publisher and Team

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.