Senior Product Manager, Global Web Application

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

This opportunity is part of the McDonald’s Customer Experience, Innovation & Product team where our vision is to develop digital customer experiences that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Senior Product Manager, Global Web Application is responsible for partnering cross-functionally to identify, define and deploy Global Web Application (McDonald’s new e-commerce website). In this role, you’ll work with multi-functional teams, such as tech leads, designers, developers, data, business and market stakeholders, and external vendors, to define and implement a robust global web strategy. You’ll be the champion of the web channel customer, translating their needs and feedback into product requirements and driving customer-centric product development. The Senior Product Manager will also identify growth opportunities to ensure GWA remains relevant to the market and meets customer needs. You will also partner with the broader Channels team, integrating best-in-class applications that bring all the experiences together into a cohesive, usable, and accessible interface.

This is an excellent opportunity for an expert product manager to help craft the transformation and define the product vision of the Global Web Application.

Accountabilities & Responsibilities:

• Subject matter expert in Web commerce and brings a strong perspective on Web strategies and understand its role within the broader customer experience at McDonald’s.
• Drive product development for Global Web Application (GWA) and partner with the experience pillars across Order & Engage to align on features and a holistic channel strategy.
• Define and prioritize features, user stories, and backlog items and ensure that they are communicated effectively to the development team.
• Manage the product release cycle, including planning, testing, and market deployment.
• Craft and execute a comprehensive product roadmap and communicate with stakeholders.
• Develop pricing strategies and revenue models and collaborate with the marketing teams on go-to-market plans.
• Stay up to date on industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Partner with cross-functional teams such as design, engineering, marketing, operations, legal, and analytics to define improvement opportunities in the form of epics and stories.
• Thoroughly understand customer needs and anticipate customer demands to develop engaging, best-in-class digital experience for the global websites.
• Ruthlessly prioritize epics and stories within the backlog to deliver the highest value features first and make calculated trade-offs where necessary.
• Responsible for the end-to-end flow of GWA to ensure the best-in-class experience for the web channel customer.
• Shared cross-product concerns, including cross-cutting experiences like navigation and information architecture and common shared resources like design systems.

Qualifications

Basic Qualifications & Experience

• Bachelor’s degree in business, marketing, computer science or an equivalent.
• 6+ years’ experience working in a software development environment as product manager.
• Demonstrate a track record in product management with strong analytical and problem-solving skills, with the ability to translate data insights into product enhancements.
• Experience partnering with stakeholders across an at-scale, complex, global matrixed org setup a plus.
• Strong experience in Agile Development, application of Agile techniques and delivery practices.
• Communication skills with ability to explain complex technical decisions to non-technical stakeholders.
• Ability to analyze market trends, customer needs, and competitive landscape to advise product strategy.
• (Bonus) Knowledge of web content management systems like Adobe Experience Manager.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.